Berkeley, IL ***** +1-331-***-**** ad3ilb@r.postjobfree.com

CANDICE BONNER

Accomplished, results-driven manager delivers expertise in business operations, inventory management, accounting, and team development with stellar client relationship management and communication skills. Customer-focused professional excels in fast-paced environments, demonstrating leadership excellence with exceptional attention to detail and great work ethic. Confident and forward thinking professional possesses strong supervisory skills along with the ability to deal creatively and practically with problems while interacting effectively with colleagues, clients, and diverse stakeholders. PROFESSIONAL

SUMMARY

SKILLS ● COMPUTER SKILLS

Proficient in: Microsoft

Office (Word, Works,

Excel); Workbrain; and

POS systems.

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● Dispatcher Monitoring

● Customer Inquiries

● Critical Thinking

● Effective Communication

● Dispatch Collaboration

● Workflow Processes

● Inventory Audits

● Dispatch Recordkeeping

● Status Updates

Equipment Needs

Assessment

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● Equipment Dispatch

● Customer Experience

● Dispatch Coordination

● Shift Coverage

● Updating Logs

DISPATCHER 10/2018 to Current

Cr Express, Elk Grove Village, IL

DISPATCH MANAGER 08/2017 to 01/2018

Auto Driveaway, Lombard, IL

WORK HISTORY

● Directed dispatching, routing and tracking of Number fleet vehicles.

● Maintained updated and detailed records of calls in physical and electronic database.

● Closely monitored dispatch board to triage and prioritize over Number daily calls. Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

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Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.

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Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.

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Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.

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Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion

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CABINETS AND APPLIANCES TEAM MEMBER 07/2013 to 01/2017 Menards

INVENTORY CONTROLLER 05/2010 to 07/2013

FRONT END MANAGER 02/2005 to 05/2010

FLOOR LEADER 09/2002 to 12/2004

KMART

ASSOCIATE 01/1999 to 07/2002

JEWEL –OSCO

or reclassification to meet staffing requirements. Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.

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● Reported to management operational activities and maintained current records. Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

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Facilitated communications between customers and field personnel to answer questions or resolve concerns.

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Orchestrate all facets of retail operation to produce outstanding customer experience; confirming availability, costs, shipping and installation details through various supply lines and vendors

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● Demonstrated leadership, inspiring collaboration and cooperation across teams Earned Service Hero Award for going above and beyond in coordinating complete kitchen order, delivery, and installation in 1 week to accommodate customer's rush order

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Elevated customer satisfaction, providing remarkable customer service as well as assisting and empowering other team members.

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● Kept work areas clean, organized and safe to promote efficiency and team safety.

● Contributed to team success by completing jobs quickly and accurately.

● Developed strong cooperative relationships with coworkers and managers.

● Pursued learning opportunities to advance knowledge and take on leadership position.

● Ensured availability of products for specific orders and re-stocking Attained 95% inventory level for more than 1 million pieces of hardware, achieving the 4th most accurate store inventory company-wide.

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Led customer service functions; served as community liaison, coordinating special events with Greater Chicago Food Depository and Hodgkin's Animal Shelter.

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● Nationwide retailer of electronics, toys, clothing, bedding, furniture and home décor Provided exceptional customer service while leading operations, developing team, merchandising and managing inventory

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Raised morale, providing a positive attitude and thoughtful work environment for team to thrive

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Improved customer service through direct engagement as well as effectively on-boarding and training new hires

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● Amplified sales by creatively displaying selected and promotional items

● Earned Employee of the Month on 3 separate occasions.

● Privately held grocery company and pharmacy chain serve the Chicago metropolitan area Key player in optimizing daily operations, delivering excellent customer service and ensuring convenient product availability

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Recognized by customers, management and team members as the “go to” for solutions and support

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Instrumental in store achieving 100% customer satisfaction rate, a first for any retail store within company.

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PROVISO WEST HIGH SCHOOL, Hillside, IL

High School Diploma, 2001

EDUCATION

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