Customer Service Sales Manager

LANGUAGES

SKILLS

EXPERIENCE

SAMUEL J.

GÓMEZ RODRÍGUEZ

Sales Manager

***- ****-****

Professional Profile *********@*****.***

I am a passionate y dedicated

Professional with an exceptional track

record in sales, With more than 3

years of experience in different fields

such as, B2b, Outbond / Inbound,

Telemarketer calls, Door to Door,

Wingback Sales, I

pride myself on being a tireless driver

of success. My focus is on building

strong customer relationships,

identifying market opportunities and

executing strategic plans to meet and

exceed sales goals. I also have

experience in Customer Service

(Allegations department) (Legal cases

with PUCT COMPLAINS).

English C1

(CEFR) Spanish

(Native)

Excellent communication and negotiation

skills.

Proven ability to lead and motivate teams.

In-depth knowledge of sales techniques

and commercial strategies.

Creativity and innovation in the

development of commercial solutions.

Early conflict resolution / Mediator.

Personnel trainer, Coach, Exhibitor.

Customer Service Specialist / Complaints

and Claims Department.

Panama, Perejil 2nd Street

PH House

Panama

2022 - 2024

Sales Manager. I collaborated with general management and administrative positions to design and execute customized sales strategies, as well as plan proposals for new customers. Highlighting the benefits and solutions offered by the company, I also created different Scrips to identify and bring back customers who had stopped buying.

Bpo2B

Barranquilla- Colombia

2020- 2022

Outbound sales agent (Wingbacks sales). Bpo2b (Frontier Utility/gexa Energy): inbound sales agent, best salesperson. Back office administration, customer service specialist OTHER TASKS: floor support, back office administration, live chat, emails, service request, handling regular agent allegation calls, sales outreach

Lean Staffing Logistic Solutions

Barranquilla, Colombia

2019- 2020

Logistics Coordinator.

Bilateral

Barranquilla, Colombia

2017-2019

Bilingual Supervisor, Customer Service.

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SOCIAL SKILLS

I founded the planning of the step-by-step

sales strategy that positioned the company

as one of the top references in the market as

a PH s u p p l i e r in Panama.

Executed the planned strategy with which

we generated together with the team daily

sales greater than B/ 1,000.00 for months. I

created and maintained successful

commercial relationships with the best

construction and real estate companies in

Panama with which we maintain current

alliances for the supply of their PHS

LUXURY.

Under my leadership the Sales Department

valued the company at $1MM in just a year

and a half.

I collaborated and contributed development

ideas in each of the internal processes of the

company, whether administrative or

operational.

Personal sales of more than 200K per year

in the company.

I was Top Seller 6 consecutive months when

I was a Telemarketer agent in sales.

Frontier Utilities

Gexa Energy Sales Training

Undergraduate Law at the Universidad del

Atlántico

High School with an emphasis on Pedagogy.

(2,016) - Escuela Normal Superior del

Distrito de Barranquilla.

Training and diploma programs

• Council of Europe Level C1 (2.016) - Aliarse -

Alcaldía de Barranquilla.

• Clinical Neurolinguistics Seminar (2.017) -

Metropolitan University

Competences communicative with applied

techniques.

Experience in handling negotiations and conflict

resolution.

High efficiency in management and execution of

tasks.

Experience and training aptitude.

SUCCESS CASES EDUCATION

Contact this candidate