Omar L. Maxwell

Fairfield, CA ****** 510-***-**** ad3ikg@r.postjobfree.com

https://www.linkedin.com/in/omar-maxwell-49543028

PROFESSIONAL SUMMARY

Business professional with a background in customer service with over 15+ years experience in consulting, customer service, and financial services/sales. A detailed-oriented and goal-driven individual seeking to leverage leadership skills and problem-solving expertise to build and improve customer retention and profits for your company.

PROFESSIONAL EXPERIENCE

12/2015 - Present LYFT, INC. San Francisco Bay Area, CA Driver

• Achieved 5-star rating for 6,000+ customer rides by creating a positive customer service experience ensuring safe and timely destination arrival.

• Maximized rideshare opportunities by using cross-region initiative to complete rides through Northern and Southern California.

• Maintained thorough documentation for maintenance and travel expenses. 9/1992 - Present PALMA CEIA BAPTIST CHRUCH Hayward, CA Music Consultant / Lead Drummer

• Provided secondary leadership support under guidance of musical supervisor on rehearsals, service preparations, and special projects.

• Developed artists, internally and externally, not limited to career guidance, training, and exposure.

• Partnered with external religious institutions for special events. 01/1996 – 06/2006 JPMORGAN CHASE & CO. (formerly Washington Mutual) Pleasanton, CA Customer Service & Sales Representative – Card Services

• Implemented customer-centric relation models focused on customer retention.

• Maintained customer financial database, not limited to, updating qualifications, identifying retention opportunities, and documenting resolution methods before bad debt.

• Maintained over 90% call quality standards, ensuring optimal customer satisfaction and retention.

• Investigated discrepancy cases, documented research, and resolved disputes.

• Generated sales at top producer level for cross-product lines (credit and loans) based on available promotions and customer needs. EDUCATION

2006 Finance and Insurance Management Diploma, College of Automotive, Santa Ana, CA 1989-1994 California State University (CSU) East Bay, Hayward, CA REFERENCES

Available upon request