Diana Skerletts

PROFILE

Detail oriented, knowledgeable, skilled phlebotomist with over 15 years of experience with various age groups. Engaging, reliable, positive and empathetic. EXPERIENCE

OFFICE MANAGER/CERTIFIED PATIENT CARE TECH 5/2023 -1/31/2024 CONSENSUS HEALTH, SEA GIRT, NJ

• In addition to the job duties as Office Manager/Patient Care Tech for Robert DeMartin, MD the following were additional duties

• Weekly performance meetings targeting increased office revenue

• Administrative office duties, including accounts payable

• Ordering office supplies as well as laboratory supplies

• Met with vendors/scheduled luncheons to discuss third party vendor products

• Scheduled office maintenance

OFFICE MANAGER/CERTIFIED PATIENT CARE TECH MAY 2020 — MAY/2023 ROBERT DEMARTIN, MD SEA GIRT, NJ 08750

• Escort patient to exam room

• Clean and stock exam rooms

• Obtain and process blood samples per office policy as well as urine samples

• Obtain EKG

• Promote a positive patient experience, reduce fear and anxiety

• Support quality initiatives by following guidelines set by provider for collecting and documenting information into EMR

• Answer calls, schedule patient appointments, Follow up on prescription refill requests

• Maintain computer and physical filing system, create and manage electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable using ATHENA EMR

• Communicate effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

• Provide proper scheduling of patients, ensuring timely and effective allocation of resources and calendars

• Assess and process procedures, complying with OSHA and HIPAA regulations

• Managed 2 employees with various personalities and from different backgrounds for solo practitioner

• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties

• Assist with regulatory issues such as compliance

• Perform patient assessment and contributed to development of interdisciplinary care plans.

• Addressed and remedied patient and team member issues

• Increased office growth and revenue by incorporating better scheduling procedures and obtaining testing prior to physician exam. Practice went from seeing 4 to 5 patients per day to seeing 10 to 15 per day

PHLEBOTOMIST, QUEST DIAGNOSTICS, SEA GIRT, NJ SEPTEMBER 2009- MAY 2020

• Perform venipuncture, accurately label blood specimens, Ability to properly handle specimens from performing venipuncture to processing, storage, and delivering to lab

• Data entry and record keeping - Entering patient demographics and insurance information into company database using Quantum EMR

• Strong interpersonal skills - empathy, compassion to calm patient fears and anxiety

• Strong motor skills which allow for the gathering of samples efficiently without inconveniencing the patient

• Understands infection control, bloodborne pathogens, proper equipment use and emergency response

EDUCATION

West Chester University, West Chester, PA - B.S. in Liberal Studies CERTIFICATIONS

• CPCT-A

• BLS