●Desiree Waters

St. Petersburg, FL

727-***-****

ad3iji@r.postjobfree.com

Qualifications Summary

Customer-oriented professional committed to providing quality service. Extensive experience in a call center environment. Effective communicator adept at handling high call volumes and identifying opportunities to support customer satisfaction. Maintain a high level of professionalism and patience to maximize and increase customer loyalty. Ability to multi-task, quickly make decisions and anticipate customers’ needs. Possess critical thinking skills and problem-solving abilities. Capable of working independently, as a member of a team and with minimal supervision.

Skills and Abilities

●Call center operations (Inbound & Outbound)

●Customer relations

●Customer support

●Issue resolution

●Phone/communication etiquette

●Account management

●Transaction management

●Clerical/data entry systems

Professional Experience

Customer Service Representative

Routinely received high volume of inbound calls regarding customer account inquiries

Methodically responded to customer requests for personal account information addressing general or specific needs of members or identifying and resolving issues

Securely performed requested changes or account closures; updated customer information and ensured accurate entry of data

Provided support for basic troubleshooting or technical assistance concerning accessing account/logging in and account navigation; used tools are resources to determine how to resolve customer or account issues

Escalated more technical product-related issues to manager or appropriate support department

Utilize and adhere to company script; respond to inquiries and/or rebuttals

Deli Associate

Provided prompt and courteous service to customers requesting select food items

Offered product suggestions when appropriate or upon request

Stock, restock or rotate items according to dates of expiry and to ensure freshness

Safely operated equipment and tools

Regularly maintained a clean and orderly food and prep area complying with health and safety codes and regulations

Employment History

Winn Dixie – Ruskin, FL 2020 – 2021

FIS – St. Petersburg, FL 1989 – 2020

Education & Training

Contact this candidate