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Case Management Customer Service

Location:
Los Angeles, CA
Posted:
February 09, 2024

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Resume:

M. Nina Jhun

ad3ij6@r.postjobfree.com 909-***-****

Characteristics

Highly Organized, Diligent, Tenacious, Positive Attitude,

Strong Ethical Work & Proactive.

Humble Personable Personality,

Concierge Customer Service.

BILLIGUAL in Spanish

Relevant Skills

Medical Case Management, Pre-Litigation Case Management, Injury Insurance Claims, Medical Employment, Liaison with Medical Physicians/Treating Health Providers, Extensive Revision Medical Reports of Injuries.

Revision of HIPPA Forms, Legal Case Auditor.

Catastrophic Injuries

Insurance Coverage

Subrogation & Loss Recovery

HealthCare Professionals

Discovery-Premise Liability

Legal Terminology, Medical Terminology, Customer Relations, Microsoft Office, Adobe, Outlook.

Legal Management Software: Filevine, One Legal, Abacus, Casepeer, Pacer, WordPerfect, Needles.

California Superior Courts Filings, Federal Court Filings.

Education

Bachelor of Science in

Public Administration

University of La Verne CA.

Paralegal Studies Certification

Irvine University, Irvine CA.

Activities and Interest

Outdoor activities, cooking, church, and family.

Profile

Analytical, energetic, and detailed-oriented professional with broad and deep experience in the legal field of plaintiff personal injury and defense medical malpractice, employment law, civil litigation, healthcare product litigation as a paralegal in private law firm and superior courts platform working for judicial officers. Bringing to the platform hard working team-oriented attitude, detail, integrity, and high level of humility. Professional etiquette and patience working with a variety of cultures from around the globe and upmost friendly mannerism.

Experience

January 2022 – November 2023

Senior Case Manager & Auditor * Raffi & Associates, LLC

*Caseload from inception to demand settlement. Approx 85 to 115.

*Intake opened insurance claims: Government, Private *Healthcare, Medi-Cal, Medicare, Premise, Pedestrian, Slip & Fall.

*Requested (TRC) Police Reports, Policy Limits, Property Insurance Background checks, Research for prior Incidents of 3rd party(s).

*Evaluate case value from bodily injuries of the incident.

*Handle vehicle property damage and request (MVR) from total loss.

*Prepared and submitted Correspondences to insurance carriers.

*Updated legal software for each case and calendared (SOL) Status Limitations.

*Each case, submission of Letter of Representation to Medical providers and schedule client’s appointment at the beginning, when needed during entire case process. To include Surgeries, hands on.

*Monitor client’s medical treatments to completion.

* Prepare File for the Settlement Demand Letter.

** Audit case HIPPA Compliance for accuracy.

** Audited cases for accuracy of medical treatments, policy limits received and Statue of Limitation court filing purposes. If the client(s) is still treating or surgery scheduled 45 days before Statue of Limitation is due to expire: Alert handling Attorney and Paralegal to file claim with the Superior Courts. Change legal software case status to reflect filing.

** Audit cases to confirm Law Firm documentation is signed by all parties.

** Audit cases to confirm Medical, Medicare final Liens are in file.

** Audit cases to confirm all Medical Providers Liens are in file.

September 2021 – December 2021

Traveled Abroad

May 2017 – August 2021

Paralegal /Senior Case Manager

Avrek Law Firm, Irvine, CA

*Manage calendars for meetings, depositions, and conferences.

*Act as liaison and facilitate communications between counsel and clients for urgent situations to resolve any problematic issue.

*Monitor business logistics and generate expense reports.

*Revised letters and prepared correspondence sent emails.

*Provided back-up coverage to other Legal Staff Administrators.

*Case Management duties, filing documents into legal systems of a sensitive and confidential nature, *Prepared Discovery Interrogatories, Prepared Trial Documentation, Prepare File for the Demand Letter.

December 2015 – February 2017

Paralegal * Law Offices of Galen Gentry & Associates

*Review medical records/billing, summarize facts of injuries for cases.

*Schedule depositions, draft discovery responses propounding.

* Correspond with 3rd party venders, schedule conference calls, Intake, and correspondences to medical providers.

*Schedule Medical Expert appointment for Depositions.

December 2011– November 2015

Legal Assistant Intern & Clerk to Judicial Officers *

San Bernardino Superior Courts of California

*Retrieved case hearing dockets, prepared minute order, heavy filings.

*Researched case status for trial hearing dates, prepared legal documents for public that cannot afford private attorney’s, customer service to public, assist court attorneys in public defenders department with civil, family and criminal matters.

*Awarded acknowledgment from Appeals Dept for case research work.

*Awarded ‘courts button’ for excellent work as an Intern.

*Lead the teams in personal injury department with high success.

*Review of Court docket/minute order from Judicial Officers.

*Plan and organize cases by case matter, court hearings, Public Defenders Office at the Superior Courts of California.



Contact this candidate