Customer Service Office Assistant

FERNANDA ALVAREZ

ad3iik@r.postjobfree.com 703-***-**** Woodbridge, VA 22192

Summary Polite and attentive Office Assistant offering excellent customer service, organization and time management skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills Customer Service

Data Entry

Inventory Management

Complex Problem-Solving

Supply Restocking

Valid Driver's License

Social Media Knowledge

Relationship Building

Quickbooks

Resourceful

Spanish Fluency

Experience Office Assistant 05/2023 - 09/2023

A&O Modular Installations LLC District Heights, MD Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records. Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.

Performed data entry tasks into various computer systems accurately and efficiently. Delivered messages and ran errands.

Copied, sorted and filed records of office activities and business transactions. Server 11/2021 - 04/2022

RH Staffing LLC VA

Provided excellent customer service to ensure satisfaction. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Took orders from customers accurately and in a timely manner. Delivered food orders promptly and courteously.

Checked food before serving it to customers.

Responded efficiently to guest inquiries and complaints in a professional manner. Ensured that each guest was served courteously, quickly, and efficiently. Accurately recorded orders on cash register and point-of-sale system. Maintained records of transactions made during shift as required by law or company policy. Performed opening and closing duties such as setting up the dining area, restocking supplies.. Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Conducted regular inventory checks to maintain adequate levels of necessary supplies. Provided exceptional service to high volume of daily customers. F

A

Greeted customers, answered questions and recommended specials to increase profits. Displayed enthusiasm and knowledge about restaurant's menu and products. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Cashier 11/2021 - 04/2022

RH Staffing LLC VA

Greeted customers and answered any questions they had about the store's products and services.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Issued receipts, refunds, credits or change due to customers. Answered customer inquiries regarding store policies and procedures. Conducted price checks for special orders or discounts as requested by customers. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors. Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education and

Training

High School Diploma 06/2022

Woodbridge High School Woodbridge, VA

Northern Virginia Community College Annandale, VA Currently a student at NOVA

Languages Spanish:

Native/ Bilingual

English:

Native/ Bilingual

References References available upon request.

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