BRIDGETTE VAN DEUSEN

469-***-**** ad3ii8@r.postjobfree.com

Dedicated and experienced Customer Service Representative with a strong background in telemarketing, sales, and compassionate care. Seeking an opportunity to contribute excellent communication and interpersonal skills to enhance customer satisfaction.Proven customer service representative with 10+ years’ experience in sales and collections. Award- winner in collections and sales. proven ability to juggle multiple tasks and excellent written and verbal, and computer skills. WORK EXPERIENCE

ALLSTATE INSURANCE 09/21 to 09/22

Claim Specialist 2

• Managed both vehicle and homeowner property insurance claims.

• Reviewed claims submissions, obtained, and verified information, corresponded with insurance agents and beneficiaries, and processed claim payments.

• Supported claim related to inbound phone calls within established quality, productivity and process standards on specific losses as directed by management.

• Managed inquiry calls and routed calls to other claims organizations.

• PSC 1

CONIFER HEALTH SOLUTIONS 02/19 to 04/21

Patient Service Center Rep

• Created a positive patient experience by accurately and efficiently managed the day-to-day operations related to a patient s anticipated appointment.

• Assigned to either the financial clearance function or the scheduled function and expected to always maintain positive customer service.

• Upon occasion, the PSC Rep I may perform both financial clearance and scheduled duties but with limited scope.

• The individual is expected to develop a thorough understanding of assigned functions.

• Responsible for accurate and timely scheduled for outpatient appointments

• Provided callers with information related to their appointments (i.e., prep information for test, directions, cancelled/rescheduled of tests, order management etc.) and any other question the callers might ask.

• Collected and verified required patient demographic and financial data elements and created a complete pre- registered account for a scheduled visit.

• Completed the pre-certification process by obtained authorization from insurer and/or healthcare facility, verify patient insurance and confirm benefits eligibility.

• Assist other team members where necessary.

• Adhered to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling, and other identified financial clearance related duties.

Self Employed 01/17 to 12/18

Private Duty Hospice Caregiver

• Provided patient companionship daily.

• Performed light housekeeping activities.

• Assisted patients with everyday personal needs such as toileting, bathing, and grooming.

• Escorted patients on appointments with hairdresser, doctor’s appointments, friends, family, and activities.

• Prepared food or oversaw the preparation of food to ensure that hygiene standards are met, and the doctor’s orders are followed.

• Run errands for the patient to include, personal shopping, I’llmail, and all appointments.

• Arranged medicines on schedule by providing appropriate reminders and administered medications only on hospice nurse orders.

• Recorded blood pressure and pulse.

• Maintain records of patient’s activities behavior and symptoms for reference purposes.

• When a patient expires, I assist with the hospice team to get the patient ready for the funeral home.

• Able to provide compassionate and emotional support to patients and family. Home watch Caregiver’s 02/17 to 12/18

Caregiver

• Provided patient companionship daily.

• Performed light housekeeping activities.

• Assisted patients with everyday personal needs such as toileting, bathing, and grooming.

• Escorted patients on appointments with hairdresser, doctor’s appointments, friends, family, and activities.

• Prepared food or oversaw the preparation of food to ensure that hygiene standards are met, and the doctor’s orders are followed.

• Run errands for the patient to include personal shopping, mail, and all appointments.

• Arranged medicines on schedule by providing appropriate reminders and administered medications only on hospice nurse orders.

• Recorded blood pressure and pulse.

• Maintain records of patient’s activities behavior and symptoms for reference purposes.

• When a patient expires, I assist with the hospice team to get the patient ready for the funeral home.

• Able to provide compassionate and emotional support to patients and family. APPSTAR FINANCIAL 10/06 to 12/16

Telemarketing and Sales

• Made outbound calls to businesses located in targeted geographical areas throughout the country.

• Fully explained the services and set an appointment time for our outside sales reps to perform an on-site payment processing review.

• Client-driven phone skills, verbal communications skills, listening skills, managed objections, organization skills.

• Product knowledge & verbal presentation skills

SKILLS

• Basic medical care, blood pressure, Hoyer lift, wheelchair, transfer of patients, able to work with Dementia, Alzheimer’s, and Autism patients.

• MVP of the company and top sales 2 years in a row for Appstar.

• Caregiver of the month and awesome employee of the month for Home Watch Caregivers.

• This unique combination of skills has equipped me with a versatile approach to customer service, ensuring a balance between professionalism and empathy. EDUCATION

Everest college

Medical Assistant

COLLIN COUNTY COMMUNITY COLLEGE

ASSOCIATE RN

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