Human Resource Management JCAHO HRIS

HR Compensation Team Building & Coordination Employee Engagement HR Benefits

HR Payroll

Leadership and Mentoring

Employee Relations

Strategic Objectives

OSHA

EEOC Investigation & Reporting

Workman’s Compensation

Workforce Development

MONICA MIDDLETON, MS, sHRBP

Home: 305-***-**** * Cell 350-***-****

ad3igs@r.postjobfree.com

P E R S O N A L P R O F I L E

Success-driven professional, armed with over one decade of highly successful experience in Human Resources Management, Operations Management, Client Support and Facilitating Process Improvement Initiatives. Hard-working and reliable professional with verifiable year-after-year success in managing projects from conceptualization to delivery. Possess proven ability to employ best practices that improve project efficiency. Highly effective at multitasking while maintaining the utmost in quality and task completion. Leverage strong work ethic to function effectively under time pressure and within stressful environment; complemented with the ability to learn new skills quickly, manage cross- functional team, and optimize business processes to ensure organizational needs are met and expectations exceeded. Detail-oriented with strong communication skills, written and orally, complemented by education and on-going professional development.

S E L E C T E D H I G H L I G H T S

Highly skilled listener and communicator, able to access clients’ needs and utilize technical background to convey necessary information with clarity and enthusiasm to technical teams

A highly committed, focused, and enthusiastic individual who strives for quality and excellence in every undertaking

Able to analyze challenges and provide robust but adaptable solutions which meet current and future requirements

Excellent organization skills with proven ability to communicate with others in a professional and courteous manner C O R E S K I L L S A N D E X P E R T I S E

P R O F E S S I O N A L E X P E R I E N C E

goTRG – Regional Human Resources Manager Dec 2020 – Present

Manage Human Resources support staff at three locations (Atlanta Georgia, Whitestown Indiana and Las Vegas, Nevada) to include 700+ employees ensuring timely delivery of HR Services.

Counsels and advises employees and leaders on internal employee relations practices, procedures and overall organizational policies.

Works closely with management and employees to improve work relationships, build morale and increase productivity and retention.

Conducts, manages and resolves complex employee relations issues, to include thorough and objective investigations, and a comprehensive review of evidence/documentation. Summarizes investigation findings and recommendations.

Conducts routine meetings with respective business units, to include the general employee population, in order to assist clients in meeting/exceeding their strategic objectives. Recommends new approaches to affect continuous improvement.

Ensures all requested personnel actions are compliant and procedures, as well as adhere to established employment laws and guidelines. Provides the appropriate guidance to leadership staff.

Assisting with departmental restructuring, succession planning, job description development and revisions, as well as review and negotiation of salary offers, promotions, etc., for assigned clients. Establishes and maintains open lines of communication, both verbal and written, with all client groups in order to effectively represent department services and provide HR services that meet client needs and facilitate change.

Generates and analyzes a variety of reports in order to develop and recommend solutions, programs and or policies to the client base. Facilitates the processing and distribution of reports as needed.

Completes special projects or assignments as required, which may include administering employee recognition programs, participation on committees, and coordination of special events etc.

Managed Workman’s Compensation, Unemployment Compensation, EEOC Claims and ADA Accommodations

Identifies training needs and facilitates training, to include orientation for business units and/or specific individuals. Trained HR staff on facilitation of said training. Participates in the evaluation, monitoring and measurement of the success for training programs. Follows-up to ensure training objectives are met.

Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. University of Miami Miller School of Medicine – Human Resources Manager July, 2019 – Feb, 2020

Manages Human Resources support staff in order to ensure timely delivery of HR services.

Counsels and advises employees and managers on internal employee relations practices, procedures and overall organizational policies.

Works closely with management and employees to improve work relationships, build morale and increase productivity and retention. Initiates, develops and executes Work Environment Assessments, in order to determine areas for improvement.

Conducts, manages and resolves complex employee relations issues, to include thorough and objective investigations, and a comprehensive review of evidence/documentation. Summarizes investigation findings and recommendations.

Conducts routine meetings with respective business units, to include the general employee population, in order to assist clients in meeting/exceeding their strategic objectives. Recommends new approaches to affect continuous improvement.

Ensures all requested personnel actions are compliant University policy and procedures, as well as adhere to established employment laws and guidelines. Provides the appropriate guidance to leadership staff.

Assisting with departmental restructuring, succession planning, job description development and revisions, as well as review and negotiation of salary offers, promotions, etc., for assigned clients. Establishes and maintains open lines of communication, both verbal and written, with all client groups in order to effectively represent department services and provide HR services that meet client needs and facilitate change.

Organizes, inputs and ensures the maintenance of HR information into the enterprise resource planning

(ERP) system. Generates and analyzes a variety of reports in order to develop and recommend solutions, programs and or policies to the client base. Facilitates the processing and distribution of reports as needed.

Completes special projects or assignments as required, which may include administering employee recognition programs, participation on committees, and coordination of special events etc.

Collaborates with legal counsel regarding Workman’s Compensation, Unemployment Compensation, EEOC Claims and ADA Accommodations

Identifies training needs and facilitates training, to include orientation for business units and/or specific individuals. Participates in the evaluation, monitoring and measurement of the success for training programs. Follows-up to ensure training objectives are met.

Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.

Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on the controls within the function and on University policy and procedures. Baptist Health South Florida – Sr. Human Resources Generalist Feb 2016 – May, 2019 Homestead Hospital

Provide a full range of human resource programs and services supporting Hospital mission/values to management and employees.

Counsel employees and managers in the areas of performance management, team building and effective conflict resolution.

Maintain awareness of employee attitudes and needs.

Develop and implement creative programs that improve performance and correct behavior.

Work with a variety of training technologies to develop surveys and integrate training delivery methods.

Deliver training as needed across the system.

Act as a liaison in general human resource matters, by providing education on policies, procedures and assures appropriate follow through on inquiries.

Collaborates with legal counsel regarding Workman’s Compensation, Unemployment Compensation, EEOC Claims and ADA Accommodations.

Conducts investigations, recommends outcome

Baptist Health South Florida – HR Consultant Mar 2009 – Feb 2016 Corporate Human Resources

Provide a full range of human resource programs and services supporting Hospital mission/values to management and employees.

Counsel employees and managers in the areas of performance management, team building and effective conflict resolution.

Maintain awareness of employee attitudes and needs.

Develop and implement creative programs that improve performance and correct behavior.

Work with a variety of training technologies to develop surveys and integrate training delivery methods.

Act as a liaison in general human resource matters, by providing education on policies, procedures and assures appropriate follow through on inquiries.

Collaborates with legal counsel regarding Workman’s Compensation, Unemployment Compensation, EEOC Claims and ADA Accommodations.

Conduct investigations, recommends outcome

Baptist Health South Florida – Sr. Human Resources Site Coordinator July 2008 – Mar 2009 Corporate Human Resources

Provide a high level of HR Site Services to all levels of leadership and employees by triaging, accessing and resolving both employee relations issues and general HR questions. Baptist Health South Florida – Human Resources Site Coordinator July 2006 – July 2008 Corporate Human Resources

Provide a high level of HR Site Services to all levels of leadership and employees by triaging, accessing and resolving both employee relations issues and general HR questions. Florida International University – Grant Research Post Award Jan 2002 – Nov 2004

Performed financial and operational analysis of research on multiple federal, state and locally funded grant activity

Interpret and provided regulatory requirements and updates to ensure policies and procedures are implemented

Audit expenditures of grant funds to ensure that funds are spent according to the terms and conditions and deadlines are met.

Florida International University – Manager, Purchasing Mar 1994 – Jan 2002

Managed clerical staff and student employees

Develop organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll and scheduling

Complete Annual Performance Evaluations for clerical staff

Establish team atmosphere through Leadership and Employee Development E D U C A T I O N A L Q U A L I F I C A T I O N S

MASTER OF SCIENCE: ORGANIZATIONAL LEADERSHIP 2017

Southern New Hampshire University, Manchester, NH, USA BACHELOR OF SCIENCE: ORGANIZATIONAL LEADERSHIP 2007 Trinity International University, Deerfield, IL, USA C E R T I F I C A T I O N S

Certified Strategic Human Resources Business Partner A C T I V I T I E S A N D H O N O R S

National Honor Society for Leadership – Southern New Hampshire University REFERENCES AVAILABLE UPON REQUEST

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