Martha Gonzalez

Sales

Delray Beach, FL *****

ad3ign@r.postjobfree.com

+1-954-***-****

• Knowledgeable in all facets of the business development process

• Record of promo on to positions of increasing authority and responsibility

• Adequate in managing call escalations and delivering a satisfied customer

• Strong record of accomplishment in the highly competitive telecommunications sector

• Meet/exceed revenue objectives on a consistent basis

• Outstanding communications, interfacing and presentation on skill sets

• Exceptional capacity to deliver world-class customer service key to sales achievement and producing repeat customers

• Designated to oversee and manage the retention/advocate function in a high volume environment

• Effectively identify and successfully resolve any/all customer issues on a timely basis thereby attaining extraordinary levels of client satisfaction Authorized to work in the US for any employer

Work Experience

Sales and Retention Department of Warranty.

Cross Country Homes - Sunrise, FL

November 2017 to Present

Provide information about home warranty

Retain customers from cancel warranty

Sell the Value of the product.

Sales and Retention Specialist

Cross Country Homes - Sunrise, FL

November 2017 to Present

I handle incoming calls from Customer that want to cancel the warranty..I used my listen skills..provide Benefits of the Warranty show Values of the product .resale the package again and I Have the Customer..High performance.

Sales

Dental Plans

November 2016 to October 2017

• Educate patient about dental and vision ADA codes for procedures

• Provided exemplary customer service for various clients

• Provide sales of over 30 various dental plans to customers

• Answer customers' questions about dental products, prices, availability, product uses

• Overcome objections of dental plan sales

• Identify prospective customers by using business directories and following leads from existing clients

• Manage sales calls to ensure customers comprehend details of any plans they are inquiring Sales Specialist

Comcast

December 1997 to November 2015

• Provided exemplary customer service for various client accounts

• Skillfully process customer-requested changes and made sales recommendations

• Superior performance and ability to handle problem customers

• Managed critical call escalations to satisfactory conclusions

• Effectively specialize in the important retention/advocate process meeting/exceeding organizational standards

• Acted as unit role model for professionalism and capacity in business development and outstanding customer relations

• Retained to serve in high visibility customer service role

• Awarded Certificate of Recommendation for excellent customer service Education

Bachelor Degree in Liberal Arts & Sciences

Liberal Hunter College NY

Skills

• Manage Critical call escalations to Sastifactory conclusion.. (10+ years)

• Customer Service

• Telecommunication

• Negotiation

• Sales

• Salesforce

• Microsoft Word

• Microsoft Office

• Microsoft Outlook

• Presentation Skills

• CRM Software

• Account Management

• Communication skills

• Recruiting

• Time management

• Computer literacy

• Telemarketing

• Spanish

• Cold calling

• Computer skills

• English

• Phone etiquette

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