Professional Summary

Skilled and experienced professional with very good communication skills. Good at completing interviews with scripted plans. Good ability to perform inbound and outbound calls. Maintain exhaustive records and accurately enter completed data. Experience delivering Haitian-Creole, English, and French interpretation services in various communication modes like OPI/VRI, while managing office functions, including customer service, customer relations, appointments, medical, billing, various government agencies, insurance, and collections. Bilingual Haitian-Creole-English interpreter and translator of hands-on experience delivering effective administrative support to customers, patients, and clients while maintaining high-quality patient care standards with in-depth cultural competence and professionalism. Advantages

- Customer Service, Telephone Interviewing, Automatic Dialers, Telemarketing and Cold Calling Experience

- Good Communication skills

- Good at collecting and entering data

- Advanced Knowledge of Excel, Google tools, MS Office Tools, Zoom, Teams…

- Social Media Management Experience

- Negotiation and Persuasion skills

Able to start working anytime (full time / part time, dayshift / night shift, weekend availability)

Languages

Fluent in English,Haitian Creole, French

Experience

Cyracom: March 2023 – June 2023

Providing telephone interpretation to a diversity of industries including medical interpretations.

FREDO DELVA

Email:ad3igf@r.postjobfree.com

Address:C. El Jardín 64, Santiago de los Caballeros 51000 Phone: +1-809*******/ +509-********

Future Group (Martti): June 2023 – till now

Haitian-Creole, English interpretation services in various modes of communication like OPI/VRI

Dynata: January 2022 – June 2022

-Telephone Interviewer Position, 150 – 300 calls made per day and read interview script verbatim to ensure accuracy.

Luce Research: December 2022 – June 2023

-Telephone Interviewer Position, 150 – 300 calls made per day and read interview script verbatim to ensure accuracy

Al Otro Lado: January 2020 – August 2022

- Data Entry/Translation/Interpretation

I was responsible for translating documents from English into Haitian Creole (vice Versa) and entering large amount of Data in the organization’s system. Education

High School Diploma

Training:

-Customer Service,atAlison

-Medical Terminology Comprehension, at Martti

-Communication Skill Course,atInternational Instituteof Generosity Development

-Principles of Cold Calling in Real Estate,DanielsDevelopment Group

-Google Analytics,Google Analytics Academy

-Fundamental of Digital Marketing,Google DigitalGarage…

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