Winona Perkins

Columbus, OH 614-***-**** ad3ig8@r.postjobfree.com

Professional Summary

Detail-oriented and empathetic Patient Access Representative with 5 years of experience in healthcare administration, insurance processing, and patient registration. Experienced in optimizing healthcare operations to enhance patient satisfaction and financial efficiency. Adept at processing insurance claims, achieving compliance with industry regulations, and providing exceptional customer service. Seeking to leverage expertise in driving operational excellence, enhancing patient care, and optimizing healthcare administration processes to deliver the highest standards of service and efficiency.

Work Experience

Nationwide Children's Hospital Columbus, OH

Patient Access Representative January 2019 – October 2023

●Collaborate with patients daily to gather demographic, insurance, and physician information, ensuring streamlined access to essential healthcare services

●Communicate complex medical policies, administrative procedures, and comprehensive healthcare services to patients, enhancing understanding and confidence in services

●Screen patient data to assess insurance eligibility, proactively communicating any discrepancies to patients.

●Demonstrate a professional and positive attitude and problem-solving approach when discussing decisions or policies, fostering a respectful and collaborative work environment

Home Instead Senior Care Columbus, OH

In-Home Caregiver June 2017 – March 2019

●Delivered compassionate in-home care to clients with diverse health concerns and physical needs

●Monitored client medications meticulously and with 100% accuracy, adhering to prescription and over-the-counter instructions for optimal health outcomes

●Maintained detailed and accurate records of all client visits, incident reports, and emergencies

●Fostered open communication with family members, addressing conditions and concerns promptly

●Acknowledged by both clients and management for consistently building professional, courteous, and trustful relationships in challenging situations

CareWorks Self-Insured Dublin, OH

Coordinator, Workers' Compensation February 2010 – July 2018

●Established and managed a comprehensive database of workers' compensation claims

●Improved efficiency by successfully triaging and prioritizing collection matters, resulting in a streamlined and responsive process

●Engaged in effective communication with multiple stakeholders through phone and email, ensuring accurate and timely information exchange

Additional Experience

NCS Healthcare Medical Records Coordinator

Tennenbaum & Associates Receptionist/Front Desk Associate

Skills

EHR Systems, MS Office, Patient Administration, Patient Registration,

Insurance Verification, Medical Services Administration, Communication Skills, HIPAA

Education

High School Diploma South High School

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