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Customer Service Office Manager

Location:
Indio, CA
Salary:
Open
Posted:
February 09, 2024

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Resume:

Brandy Gambill

657-***-****

ad3if1@r.postjobfree.com

Detail orientated and Customer Service Professional with a strong work ethic and attention to detail. Throughout my career I have been employed in a variety of industries such as manufacturing, service, medical, mortgage, and construction. I believe that this has made me a well-rounded employee who can easily adapt to new things. I believe that that it has also added to my ongoing desire to learn and grow. I would like to find a company where I can make a contribution with an opportunity to learn and grow.

Work Experience

Office Manager /Customer Service

BG Office Services - Orange County, CA

May 2015 to Present

Clients: Arc Media/Label Impressions/HMWC CPA's & Business Advisors/Butterfly West Florist/AZ Mfg./Oakley/Wet Seal/Help-U-Save/Newport Diagnostics/Consolidated Analytics and others.

•Responsible for the day to day financial operations of multiple clients. Duties included: partnership fund accounting, financial reports, budget/forecast reports, job costing, project accounting (4-8 direct reports)

•Performed bank and credit card reconciliations for multiple companies/accounts

•Prepare all adjusting journal entries for review prior to posting and kept the fixed asset spreadsheet current and accurate

•Job Costing and assisting in preparing the annual budget for review

•Manage the payroll including working with outside payroll service to process b-weekly payroll for 300+ employee payroll.

•Responsible for obtaining all certificates of insurance for all jobs and maintaining accurate and current files

•Verify information of information regarding worker's comp. and assisted in processing claims

•Various other reporting for owners and other management such as forecasting, cash flow projections and variance analysis and Project Recap for job details

•Prepared and filed payroll, sales, and business taxes.

•Performed monthly closing process, including balancing of books, account reviews, intercompany transactions and drafting financial statements for partners and/or CPA review

•Negotiating vendor contracts annually to obtain the best possible rates for services

•Processed expense reports for all staff through Concur and made sure that the Commission Checks were calculated and paid out monthly

Cashier/Sales

Ron Higgins - Woodcraft - Tustin, CA

July 2010 to May 2015

•Oversaw day-to-day and month-end accounting department operations. Completed, analyzed and/or approved all account reconciliations. Managed 3 direct reports

•Analyzed financial statements and performed adjusting and correcting entries

•Processed monthly expense reimbursements for all eligible staff

•Scheduled meetings, arranged venues along with travel and transportation for annual shows

•Audit Inventory transactions and making journal entries

•Process payroll information, including commissions reporting

•Prepare the company financial statements and work with outside CPA firm

•Bank Reconciliations, Balance Sheet Reconciliations, Financial Analysis

•Issued 1099's annually

•Worked with of-site HR Dept. to handle benefits enrollment, workers' compensation filing, LOA, and other HR tasks

Bookkeeper/Office Manager

Woodworkers Club - Santa Ana, CA

February 2002 to May 2010

•Worked with Controller to create monthly financial statements for internal purposes

•Set up all Customer & Vendors and kept files current

•Negotiated vendor contracts, managed all insurance policies, Filed for and renewed licenses and permits for the business

•Processed payments for vendors on a weekly basis making sure to take advantage of any discounts for early payment when possible

•Posted all cash receipts, fully responsible for AR collections resulting in a 30% decrease of delinquent accounts, evaluated new and existing customers for credit worthiness and limits

•Maintained files and correspondence for the following HR areas: Disability, FMLA, Workman's Comp.,

Wage Garnishments

•Responsible for company benefits program including researching better rates and assisting employees with enrollment

•Issued 1099’s and assisted in other reporting areas

Education

Associate of Science in Accounting and Finance

Stanbridge University - Irvine, CA

2010 to 2012

Skills

·Microsoft Office 365/2016.

·Customer Service

·Order Intake

·Quickbooks (All)-Certified

·Peachtree - Certified

·DataFaction

·MS Dynamics - GP/AX

·MAS/Sage Software

·Billing

·Office Management

·Data Entry (9000 KS per. HR.)

·Trade Shows

·Executive Management

·Partnership Fund Accounting

·Crystal Reports

·Kronos Time Keeping

·AccountMate

·Human Resources

·Benefits Administration

·ADP Workforce Now - Certified

·PeopleSoft

·J.D. Edwards

·Encompass

·Great Plains

·TimeSlips

·Ceridian

·Timberline

·GAAP Knowledge

·Report Smith

·SharePoint

·Oracle

·General Ledger Accounting

·Financial Reporting

·Managing Executive Calendars/Arranging Travel

·Coordinating Trade Show Events

·Marketing Social Media Applications/Auction Sites

·Paychex

·Yardi

·Epicor

·Concur/Salesforce



Contact this candidate