LAURA WASHINGTON

Cell: 209-***-**** *** Buckinghorse Ct. Tracy, CA 95376 ad3if0@r.postjobfree.com

HIGHLIGHTS

Time Management Advanced Clerical Knowledge

Excellent Communication Skills Multi-Line Phone Proficiency Computer Savvy Self-Directed

PROFESSIONAL EXPERIENCE

Old Republic Home Protection, Training Specialist Nov 2015- Present

• Improve and enhance employee skills, by identifying training needs and delivering learning materials

• Conduct orientation sessions to asses employee strengths and weaknesses

• Design training materials for new hires and tenure employees

• Present complex information to a variety of audiences Mancini’s Sleep World / HDL, Dispatcher Dec 2013 – Nov 2015

• Efficiently tracked drivers and their window times

• Ensured cods were logged and drivers properly checked out machines

• Took 10-20 surveys on how drivers did for the day

• Conducted billing for contractors to ensure they got paid per stop that was completed

• Provided quality customer service while efficiently calling customers for delivery window times

• Conducted dispatch meetings to improve and meet company goals Estes Express, Clerk 1 Dec 2013 – Nov 2015

• Data Entry in AS400

• Guaranteed positive customer experiences and resolved all customer complaints

• Contacted customers and warehouses with delivery window times

• Scanned in all BOL’s and DNR’s in imaging system

• Helped performed duties for damages, shortages and overages

• Got dispositions on any damaged freight

Bayfair Smog, Service Manager Nov 2010-Dec 2013

• Assisted with drop off and pick up of dealership cars

• Answered phones

• Supervised smog technicians

• Assured bank deposits were made daily

• Maintained monthly invoices for dealerships

• Increased business by marketing business for new accounts

• Contributed to repeat and referral business by using strong customer service and problem solving skills

• Organized work records and filed reports

• Wrote up work orders for customers

ADDITIONAL INFORMATION

Work Awards/Achievements

• Walk the talk award for ORHP Feb-2016 and Feb-2017

• Certification for Effective Training Solutions Workshop August-2018 Skills

• Proficient in Microsoft Office: Word, Excel, PowerPoint

• Experience utilizing AS400

EDUCATION

High School Diploma: General Education, Silver Creek High School – San Jose, CA June 1998 Associate of Arts: Business/Administrative Asst, Chabot College – Hayward, CA May-2012

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