Customer Service Data Entry

CARMI ADKINS

210-***-**** *************@*****.*** San Antonio, TX 78233

SUMMARY

PROFESSIONAL SUMMARY Motivational and inspiring individual with expertise in health insurance benefits, pre-authorization and customer service. Resourceful and methodical self-starter. Self- starting Operations Manager offering high-level of experience in the medical/clerical field. Compassionate Intake Specialist motivated to positively impact program operations. Well-trained in the medical clerical field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail. Attentive Intake Specialist with 8 years' Intake experience managing assessment tasks for new clients. Hardworking, well-organized and proficient in providing detailed information to assist clients during the intake process.

SKILLS

• 30 Years experience in

The medical/clerical field

• Beginning in 1983

Working in the billing

Office at Sharp

Reese-Stealy Medical

Group in San Diego CA.

• 12 years face-to-face

Customer service

Experience working with

Individuals experiencing

Homelessness.

• 10-key by touch, 45 wpm

• Typist data entry skills.

• Technical Skills:

• Proficient ability to

• Navigate in Microsoft

Office.

• The ability to learn and

Apply concurrent.

Documentation

• Excellent ability to

Organize information.

• Ability to manage multiple tasks.

• Ability to use available tools

• Ability to effectively contribute

To a team environment.

• Knowledge and

Application of case

Management skills.

• Ability to balance and

Prioritize simultaneous

Tasks in a fast-paced and

Changing environment.

• Ability to express myself

Professionally within

Groups and in one-on-one

Conversation with

Co-workers and clients.

• Records Maintenance

• Client Intake

• Case Management

• Records Management

• Intake Assessment

• Crisis Intervention

• Data Entry

• Empathic Communication

• Eligibility Review

• Critical Thinking Skills

• Compassionate Communication

EXPERIENCE

Admission Coordinator, VITAS Healthcare October 2023- Current San Antonio, TX

• Facilitates the conversion of referrals to admissions through the completion of the intake process and the use of effective communication, technology and customer service skills.

• Notify Managed Care Department of commercial insurances and managed health care plans.

• Notify the Marketing Representatives of each new referral outside of the working hours the Program Scheduler, 8pm-8am local time and weekends.

• Call patients and families and offer a same day appointment to ensure a timely admission.

• Seek assistance of the Program Scheduler to determine appropriate staffing and coverage for appointment needs during the hours of 8am-8pm local time, Monday through Friday.

• Explain hospice benefits and services to patients and families as needed.

• Assign appointments to VITAS Admissions Representatives and provide them with appointment report outside of the hours the Program Scheduler is working, 8pm-8am local time and weekends.

• Complete admission consent paperwork as needed.

• Update referral sources on the status of their referred patients when appropriate.

• Establish and maintain effective relationships with internal and external customers.

• Take report from VITAS Admissions Representatives and accurately document the outcome.

• Verify discharge plans and facilitate the delivery of Home Medical Equipment prior to discharge.

• Supports coworkers and encourages a sense of teamwork amongst peers.

• Provide training and mentoring to new team members as assigned.

• Other duties and special projects as determined by the department supervisor or director.

• Participate in morning check in meeting with the Program Scheduler to review staffing/scheduling needs for the day.

• Will support the VITAS Mission, Core Values, and Care Connection Center cultural platforms at all times.

INTAKE SPECIALIST, Haven for Hope of Bexar County

December 2015-October 2023 San Antonio, TX

• Provided excellent and thorough customer service to all individuals who enter

• Intake Department

• Effectively engaged homeless individuals, to retrieve the information necessary to enroll in the information tracking system and to assess for appropriate placement or referral

• Offered compassionate and attentive guidance to patients during moments of crisis and trauma

• Communicated and collaborated with the case management team and Haven for

• Hope partners to facilitate successful service delivery. ADMIN TECH II, Center for Healthcare Services

April 2010-December 2015 San Antonio, TX

• Years payroll processing experience for 35+ employees

• Effectively engaged homeless individuals, to retrieve the information necessary to enroll in the information tracking system and to assess for appropriate placement or referral

• Ensured that all banking information was correct for each employee

• Responsible for keeping and reconciling petty cash

• Purchased all products and equipment for the unit

• Paid all invoices for the unit of 750 homeless individuals. CUSTOMER SERVICE REPRESENTATIVE, Tower Life Insurance Company December 2008-April 2010 San Antonio, TX

• Thorough understanding of 10+ plans, their benefits and features, to quote benefits to customers

• Answering any questions employees have about their benefits

• Informing callers of their claims, flexible spending account & prior authorization status

• Provides clerical and administrative support for the department for the purpose of supporting business initiatives.

HEALTHCARE FINDER, HUMANA-MILITARY HEALTHCARE SERVICES October 2007-December 2008 San Antonio, TX

• Responsible for helping members find in-network doctors and specialists in their area

• Answered all facility calls, helping members with benefit questions

• Built authorizations for patients to see specialists. HEALTH INFORMATION MANAGER, Mariner Health of First Colony September 2005-October 2007 Houston, TX

• Preparing patient charts and gathering information and documents from patients

• Ensuring that the medical records are organized, accurate and complete

• Filing the paperwork and reports of inpatients quickly and accurately

• Safeguarding patient records and ensuring that everyone complies with HIPAA standards

• Maintain systems for filing, retention, and destruction of overflow/thinned records. HEALTH INFORMATION – TEAM LEAD, HEART AND VASCULAR INSTITUTE OF SAN ANTONIO August 2003-September 2005 San Antonio, TX

• Preparing patient charts and gathering information and documents from patients

• Ensuring that the medical records are organized, accurate and complete

• Filing the paperwork and reports of inpatients quickly and accurately

• Safeguarding patient records and ensuring that everyone complies with HIPAA standards

• Maintain systems for filing, retention, and destruction of overflow/thinned records EDUCATION AND TRAINING

Alamo Colleges/Workforce Training Network, San Antonio TX January 2019 Medical Terminology Class

San Antonio College, San Antonio TX January 2001

GPA: 4.0

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