Lilliann Anderson

Draper, UT *****

ad3iet@r.postjobfree.com

+1-801-***-****

Reliable, thorough & solutions orientated as work ethic is something to take pride in. Relevant Experience:

• 5+ years in Customer Service

• 4+ years in Cash Handling/Cashiering

• 2+ years in Food/Restaurant Service

• 4+ years of Online Support/Telemarketing/Call Center

• 1+ years of Commerical Cleaning

Proficient in retail sales, POS, following warm leads & cold calling. Moderate experience with Microsoft Office programs such as Excel, Teams, & SharePoint. Adept at using CRM systems such as OMS Sterling Console, IBM Call Center, OMNI & Zendesk. Authorized to work in the US for any employer

Work Experience

Enrollment Coordinator

Aston Carter - Salt Lake County, UT

April 2023 to Present

Representing Centene's Coordinated Care Health the main objective is to receive inbound/make outbound calls to newly enrolled members & disposition detailed notes of each interaction.

• Confirm new member packet was received & member ID card located.

• Assist in completing Initial Health Screening.

• Update member information/ demographics/Primary Care Provider.

• Answer questions about benefits & identify gaps in care.

• Educate members on additional benefits & enhanced services that are available. Call Center Representative

Engagex - Provo, UT

October 2022 to March 2023

Engage is a marketing company that helps insurance agents grow their businesses by creating new revenue from current customers. For each client an individual agent sends for the month an attempt to contact by phone call is made, at least 3 separate times. The goal is to set a scheduled appointment for the client & their agent to meet (in-office, virtual, or phone call) to review their current policies. This is to ensure they are receiving the best coverage for what they need & to confirm they are receiving any

& all discounts they are eligible for.

Store Associate

Holiday Oil Convenience Stores - Eagle Mountain, UT June 2022 to October 2022

• Assist customers with buying merchandise, properly scan state issued ID for alcohol/tobacco purchases.

• Maintain the quality of the gas pumps as well as the cleanliness of the parking lot & inside the building.

• Restock products on the sales floor & in the beverage cooler.

• Track & manage waste.

Customer Care Specialist

Atento - Lindon, UT

December 2021 to June 2022

Answer inbound calls/email inquires from GameStop customers using a variety of CRM tools to resolve disputes & confirm information.

This can include:

• Disposition & submit detailed escalation requests.

• At the request & verification of client identity, update private information within order management software.

• Process order returns for refund/replacement within parameters of company policy.

• Place/cancel orders on the behalf of clients.

• Troubleshoot website/app bugs, product issues, digital content or software malfunctions. Friendly, personable conversation is encouraged while using training & knowledge base to ensure each customer experience improves by the time goodbye is said. Customer Service Representative

Brooks Pest Control - Orem, UT

September 2021 to December 2021

• Provide assistance to clients & technicians.

• Schedule reservations for customers.

• Maintain up-to-date knowledge of customer accounts.

• Explain product benefits as well as the purpose of chemicals.

• Confirm payments, refunds, etc.

• Resolve payment & order disputes.

Executive/Housekeeper/Laundry Attendant

Tru by Hilton - Lehi, UT

August 2020 to September 2021

Cross trained in 3 positions; executive housekeeper, housekeeper & laundry attendant. Cultivated self discipline & independence in the work place. To excel in this position, a diligent pace was required to finish duties efficiently & in a punctual manner. Sales Representative

ROI Solutions - Lindon, UT

April 2020 to August 2020

This was a position in a sales campaign called Handy within the ROI Solutions call center. Work was largely focused on accurately quoting services offered by HomeAdvisor Fixed Price, to customers, using an automated inbound/outbound calling program designed to reach out to people who submitted their information to the HomeAdvisor website.

Crew Member

Wendy's- Saratoga Springs, UT

July 2019 to April 2020

As crew members we work as a team to keep the store running efficiently while completing customer orders with accuracy and speed. My duties change day to day or even through my shift, I may take orders in drive thru, collect and coordinate customer orders, make sandwiches, fill fry and nugget orders or work the grill. I've learned a lot about multitasking as well as working with order and diligence while in this position.

Languages

• English - Fluent

• Customer Service Skills (5 years)

• Cold Calling (3 years)

• Typing (8 years)

• Help Desk (4 years)

• Order Management System (3 years)

• Desktop Support (4 years)

• Phone etiquette (5 years)

• Communication skills (5 years)

• Zendesk (1 year)

• Microsoft SharePoint (1 year)

• CRM software (6 years)

• Google Docs (3 years)

• Troubleshooting (4 years)

• Software Troubleshooting (4 years)

Education

High school or equivalent

Pleasant Creek School - Mount Pleasant, UT

September 2017 to May 2018

Skills

Contact this candidate