Customer Service Representative
Resume:
ad3ieq@r.postjobfree.com
Omaha, NE 68134
ANN
MCLEY
@
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I am a very responsible person looking to expand my horizons in customer service. I enjoy working with people, I am very much a people person. I enjoy assisting others in complicated situations. I am looking to work for a company that recognizes good people deserve to work with good people. Accountable customer service representative demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Attentive Customer Service Representative with 25 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. PROFESSIONAL SUMMARY
Excellent customer services and abil
ity to deal with difficult customers i
n complex situations. Ability to achi
eve and obtain a quota with little su
pervision or coaching.Very reliable a
nd dependable with all assigned task
s. Strong communication skills. Exce
llent attendance and reliability.
Roncalli High School
Omaha, NE • 1985
High School Diploma
SKILLS
EDUCATION
First Data Corporation - Authorization Agent
Omaha, NE • 01/1989 - Current
Nebraska Furniture Mart Inc. - Customer Service Representative Omaha, NE • 05/2007 - 01/2017
Excellent sales and great customer service. Several points of recognition by customers and managers. Always willing to go above and beyond for customers and other team members.
WORK HISTORY
Followed merchandising guidelines to present visually appealing displays.
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• Learned, referenced and applied product knowledge information. Built long-term customer relationships and advised customers on purchases and promotions.
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Greeted customers in a timely fashion, while quickly determining their needs.
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• Preserved a perfect attendance record for 12 months.
• Communicated clear expectations and goals to each team member. Documented all customer inquiries and comments thoroughly and quickly.
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Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
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Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
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Demonstrated dedication to continuously improving sales abilities and product knowledge.
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Received and managed 500 phone calls per day to answer clients' questions, solve problems, inform customers on product launches and direct calls to appropriate departments.
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Described pick up and delivery of furniture to customers and accurately explained details and care of merchandise.
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Recommended products and services aligned with customers' needs and preferences.
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• Answered customer questions regarding merchandise and pricing.
• Directed calls to appropriate individuals and departments.
• Learned, referenced and applied product knowledge information. Provided customers with important details about billing, payment processing and support procedures and requirements.
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Researched and corrected issues with accounting records and service responses.
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Assisted customers promptly and politely, in person and via telephone.
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Contact this candidate