Ocean Springs, MS ***** +1-985-***-**** ad3iep@r.postjobfree.com

IRIS COLEMAN

I am an enthusiastic, professional, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about Healthcare practices and documentation requirements. PROFESSIONAL

SUMMARY

SKILLS Data Entry, Microsoft

Office, Zendesk, Artivia,

Momentum, Five 9,

Tracker, WebEx, Teams.

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Assisted customers with

health care confidential

information.

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Microsoft Office

Proficiency

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● Calculating Deductions

Quality Standards

Adherence

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● Clerical Support

● Documentation Skills

● Providing Feedback

● Account Administration

Confidential Records

Management

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● Collection Calls

Customer Engagement

Strategies

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● Corporate Standards

● Research Proficiency

● Schedule Coordination

● Cold Calling

● Billing Resolutions

BUSINESS ACCOUNTS SPECIALIST 08/2023 to Current

Parallon Healthcare, Remote

BREAKFAST COOK 03/2023 to 08/2023

Hampton by Hilton

CUSTOMER SERVICE REPRESENTATIVE 11/2020 to 10/2022 Maximus Call Federal Call Center

WORK HISTORY

Obtained insurance information for hospital bill, negotiate patient account resolution, and solidified beneficial agreements.

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● Set up new customer accounts and updated existing profiles with latest information. Adhered to standards of quality achieving passing quality review scores HIPAA requirements. Produce acceptable unit collection volumes.

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Ensure the production, preparation and presentation of food are the highest quality at all times with the selective options

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● Take control of the breakfast service to ensure timely delivery of breakfast items

● Cleaning down the seating area and kitchen at the end of shift. MEDICAL APPOINTMENT SPECIALIST 09/2018 to 11/2020

Trackable Lead Generation

DATA ENTRY CLERK 11/2017 to 02/2018

LabTrust, LLC

CUSTOMER SERVICE 01/2012 to 12/2016

General Dynamics

CUSTOMER SERVICE 01/2010 to 12/2012

CPU2

Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

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Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries

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Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

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Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

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Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

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● Refer calls as required to CSR Lead

● Maintain up-to-date knowledge of client regulations and policies Report problems that occur via the online system so they can be addressed by the appropriate parties

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● Respond to telephone inquiries within staffing and time parameters Provide customer service over the phone by taking messages for doctors' offices for a total of 6 different accounts

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● Scheduling appointments, canceling appointments, transferring phone calls, spreadsheets

● Excel, and typing accurately

● Receiving bonuses on the Lipo account for the clients who keep their booked appointments.

● Work off emails in reference to missing specimen

● Handle high call volume

Coordinated Shipping and Receiving of the office outgoing or incoming Shipping through FedEx

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● Filed all paperwork in alphabetical order in appropriate location

● Maintained shipping and receiving orders

● Processed inventory orders.

● Provided customer service to all customers

● (internal& external)

● Handle Heavy call volume of inbound phone calls and transferring

● Kept records of customer transactions

● Recorded customers complaints, inquiries and comments

● Executed a plan and solution to all customers claims

● Reviewed all customers insurance policy terms

● Prepared discrepancy of address service discontinuance orders

● Assisted with claims adjustments independently and with team

● Reconciled bank balances; record general ledger entries

● Established new customer claims and set up new accounts with customers. CUSTOMER SERVICE REP 01/2005 to 12/2007

SITEL Call Center

● Handled heavy inbound phone calls

● Tracking mailed orders

● Answered all incoming calls

● Assisted customers with health care confidential information

● Explained skin care regime and products

● Always upselling, negotiating, offering the best deals and additional products.

● Converse with customers via telephone contact

● Provided information related to products and services

● Entered valid data and cancel accounts

● Obtained and recorded details in reference to inquiries, complaints, and comments

● Arrived 15 minutes before schedule time daily before contract ended at SITEL facility

● Research to ensure that appropriate changes were made

● Resolved all customers disputes

● Conducted and determined charges for service requested

● Collected deposits and payments for billing

● Contacted customers via email and phone to respond to inquiries

● Notified all customers of claim that were investigated and made the correct adjustments. IAP Career College, 1050 SW 6th Ave. Portland, OR 97204 USA Non, Management Certification

Bogalusa High School, Bogalusa, LA

Diploma

EDUCATION

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