Customer Service Administrative Assistant

Masheca Cooper

407-***-**** — Winter Park, FL - *2792 — *************@*****.***

SUMMARY

Highly experienced, resourceful, and creative with extensive experience working in a busy environments. Proven expertise in tackling staff monitoring and strategic planning activities, with a special focus on maintaining high-quality standards.

PROFESSIONAL SKILLS

Strategic Planning

Decision-making

Staff Monitoring

Administrative Support

Organizational Development

EXPERIENCE

Remote Benefits Verification Specialist Aug 2023 – Present

CareMetx, LLC Lake Mary, FL

utilize data from the benefit verification transaction to complete a medical benefit investigation.

calling on specific payers to obtain the necessary missing data to finalize the benefit investigation.

Collects and reviews all patient insurance benefit information from the payer to the degree authorized by the SOP of the program.

Maintain frequent phone contact with assigned payers.

Achieve and exceed daily and weekly performance targets for BV completion.

Customer service/Receptionist Sep 2022 – Aug 2023

AppleOne Employment Services Orlando, FL

Answer phone calls and respond to inquiries.

Schedule appointments and manage the appointment calendar.

Verify patient insurance information and collect co-payments

Operated the telephone switchboard, answering and transferring calls

Entering information into alight systems from Wells Fargo.

Taking calls concerning from customers about claims unpaid.

Working with google docs, word and some excel spreadsheet.

Customer Service/Administrative Assistant Aug 2016 – Sep 2022

Robert Half Accountemps Orlando, FL

Opening and sorting, incoming and outgoing mail.

Processing high volume of scanning. Making copies and filing.

High volume data entry

Processed refunds, payment and documented them.

Answered 60-100 phone calls, emails, chats and texts from customers

Processed, researched and analysis rejected and paid claims.

upload medical records into EHR system.

Human Resources Administrative Assistant Apr 2011 – Aug 2016

STEPS Treatment Center Orlando, FL

Processed, verified, and maintained personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations,

● Examined employee files to answer inquiries and provide information for personnel actions.

• Processed all office workload using Word, Excel, Outlook and PowerPoint, PeopleSoft system as well as Isms employee tracking and payroll system.

• Front desk receptionist back up.

EDUCATION

High School Diploma: General Studies May 2002

Evans High School Orlando, FL

Associate : Psychology

University of Phoenix-Online Orlando, FL

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