Boluwatife Anigilaje

East Orange, NJ *****

Email: ad3idu@r.postjobfree.com

Phone: 929-***-****

Experienced IT Customer support consultant with knowledge in an InformationTechnology environment. Strong understanding of hospital environment and workflows and great written & verbal communication teaching skills with unwavering integrity and work ethic. Qualifications include Go-LiveSupport, Physician Support, Activation Consulting, At-the Elbow and End UserSupport and training. Experienced in a great customer service representative world. WORK EXPERIENCE

Epic Go-Live Consultant (Remote)

Advent Health. July 2022- August 2022

Orlando FL

● Manage large amounts of inbound and outbound calls in a timely manner

• Effectively communicated and escalated system build/security issues to the command center.

•Assisted End-user with relevant tasks and questions.

● Provided elbow support to Physicians remotely

• Collaborated with the clinic manager to ensure staff is properly trained.

• Provided support to Front desk staff during main Admission, verifying of patient info and Insurance coverage.

• Assisted Physicians by showing them how to create smart text, smart list, reconcile medication orders, and documentation for every encounter.

• Provided assistance with Workbench, Preference list, Smart tools, and In-basket. EPIC Go-Live Consultant (REMOTE)

Regional Health April 2022

Rochester, New York.

• Helped End-user with documenting encounters remotely via zoom

• Educated and assisted the physicians on how to document encounters, manage their in-basket, orders, preference list, and efficient use of Smart sets

• Effectively communicated and escalated system build/security issues to the command center.

• Generate a ticket for a troubleshoot problems to the end user before escalating to command center

• Helped resolve or remove an issued ticket.

Epic: Remote Go-Live Consultant (Remote)

VCUH December 2021

Richmond, VA

● Manage large amounts of inbound and outbound calls in a timely manner.

• Supported the Nurses on how to Admit, transfer and Discharge patients on the floor.

• Supported the physicians on how to reconcile order rec before Admit, transfer, and Discharge.

• Supported end-users on how to manage their patients’ chart, MAR, orders, medications, flow sheet doc, MAR summary.

• Acted as a NURSE float and superuser on the units.

• Supported the physicians on how to reconcile order rec before Admit, transfer, and Discharge

• Supported physicians and nurses with documentation in the clinical supply chain.

• Supported external users with access to their MyChart.

• Helped external users activate their account, add proxy to their account.

• Rectify end users' problems, issue tickets and escalate to the right assigned group. EPIC Go-Live Consultant Remote Cadence

Prime Health- Landmark POS.

Providence Rhode Island October-November 2021

• Remotely help the unit register and admin patients into the clinic.

• Provided elbow support to Physicians, MA's, RN's, and NP's using EpicCare AMB, also Cadence support to Front Desk staff.

• Provided support to Front desk staff during main Admission, verifying of patient info and Insurance coverage.

• Effectively communicated and escalated system build/security issues to the command center.

• Collaborated with the clinic manager to ensure staff is properly trained. Customer Service Representative.

Pearl Interactive Network, Inc May- September 2021

● Manage large amounts of inbound and outbound calls in a timely manner

● Follow communication “scripts” when handling different topics

● Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

● Build sustainable relationships and engage customers by taking the extra mile

● Keep records of all conversations in our call center database in a comprehensible way

● Transfer customers to referral for vaccine registration.

● Help customers locate vaccine spots around their variable place of choice. Customer Service Representative

Tyme Global Inc. March 2021- April 2021

● Manage large amounts of inbound and outbound calls in a timely manner

● Follow communication “scripts” when handling different topics

● Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

● Build sustainable relationships and engage customers by taking the extra mile

● Keep records of all conversations in our call center database in a comprehensible way

● Transfer customers to referral for vaccine registration.

● Help customers locate vaccine spots around their variable place of choice REFERENCES UPON REQUEST

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