Richard Balcon

831-***-**** ad3ids@r.postjobfree.com

www.linkedin.com/in/richardbalcon

SUMMARY

• Technology leader with extensive experience in software development and SDLC.

• Extensive collaboration with onshore and offshore development teams

• Cloud, SaaS, Fintech, AdTech, AI and Big Data.

• Engineering/Program Manager and working for startups and Fortune 500 companies.

• Data engineering, AI and LLM models, Data Warehousing, and Data Governance management.

SPECIALIZED SKILLS

• Agile/Scrum/Kanban/Waterfall Optimization with expertise in Jira, and Confluence

• Extensive Data warehousing, BI Dashboard Development and Management

• Product/Technology and Data Ingestion Architectures

• Software Development Release/QA/Processes, including Jenkins

• Multi-Tenant Cloud Implementations

• Data Ingestion Processes

• Data Preparation for predictive analysis

PROFESSIONAL EXPERIENCE

Prophecta, Menlo Park, CA

Software Engineering Program Manager Nov 2022 to now Prophecta is a startup in B2B space, that designed technology enabled by AI to analyze real-time enterprise data to uncover hidden inefficiencies, both existing and future. Program manager spearheading customer requirements, schedules, risks, and engineering resources. Hands-on experience implementing technical Projects to design large scale cutting edge data technology, AI and LLM models, enterprise cloud architectures and distributed database solutions on AWS. Collaborated with customers, product and engineering leaders to deliver successful outcomes on rapid schedule using Agile methodologies. Streamlined development and product processes to drive enhancements and new product development providing 25% improvement in time to market. Managed both web and mobile app based interface for customers. Oracle, Redwood Shores, CA Feb 2014 to Oct 2022

Program Manager for Marketing Cloud

Oracle (Responsys) provides customers with a powerful Cloud based SaaS application to design, define, orchestrate Cross-Channel Lifecycle Marketing Projects across all digital interactive channels.

Program managed multiple projects and supported Reporting, Analytics, Segmentation and Artificial Intelligence feature functionality for multiple products across worldwide data centers. Managed complete lifecycle for projects that were cross-functional and required integration across the whole organization across multiple time zones. Collaborated with program stakeholders (product, engineering, and operations) to develop and drive overall program goals working across the organization while mitigating risks and ensuring effective communication of status. Hands-on manager for diverse team of software developers and data engineers including data pipeline; delivered high level of customer service focusing on data quality, code optimization and query performance. System supported 3000+ accounts across multiple data centers. Increased customer satisfaction scores by 30 points; through redesigned reporting interface and improved standard reports.

Implemented test data system for automated testing and AI systems that reduced time to market, and reduced production errors by 65% and increasing regression test coverage 70%. Implemented migration of Oracle OBI platform to OCI Cloud platform on accelerated time frame using OCI core technology (network, load balancers, OKE, docker, and automated deployment pipeline). Responsys, San Bruno, CA (purchased by Oracle) Sept 2012 to Feb 2014 Research Program Manager for Marketing Platform

Responsys provides customers with a powerful Cloud based SaaS application to design, define, orchestrate Cross-Channel Lifecycle Marketing programs across all digital interactive channels, for multiple industries (retail commerce, travel, banking . Key initiations implemented and program managed:

• Pioneered,designed and Implemented AWS based new Adtech display channel (to augment functionality) in conjunction with AppNexus API, working with Product Management adding a new revenue stream to the platform increasing sales by 30%. Created and managed team to implement new channel creating 30% up lift in revenues.

• Spearheaded and implemented transition of key database component to new platform

(Cassandra) to reduce ongoing costs while reducing reporting processing time from 12 hours to 15 minutes.

• Researched how to increase marketing value for retail industry thus saving retail customers.

• Provided high level proposals including implementing new reporting, and retail features, increasing customer satisfaction by 30%.

Altiscale, Palo Alto, CA Dec 2011 to Sept 2012

Member of Technical Staff

Altiscale was a startup that offered a cloud-based version of the Hadoop open source software for storing, processing, and analyzing a lot of different kinds of data that was acquired by SAP in 2015. Implemented software for constructing Big Data applications using open source components in the Hadoop ecosystem.

Williams-Sonoma, Inc. Mar 2010 to Dec 2011

Sr. Software Engineer

Williams-Sonoma is a high-end retailer specializing in kitchen products, furniture, linens and household goods; it operates 5 brands with 550 outlets throughout North America and reports approximately $3 billion in revenue.

Managed and programmed multiple brands and performance of commerce platform by implementing new architecture using Cassandra and Solr back end. TECHNICAL EXPERTISE

General: Scalable online Architectures; Agile Development; Jira Languages: Java, PHP, Python, C++.

User Interface (UI) Technologies: HTML, JavaScript, CSS, React. Cloud: OCI (Oracle Cloud Infrastructure), AWS, Azure Java Technologies: JDBC, JMS, JSP, Servlets, Kafka,Java Deployment. Application Servers: WebLogic, Tomcat, Jetty, JBoss. Frameworks: Terraform, Kubernetes and docker. Spring, .NET. Database: Oracle, SQL, Cassandra, Storm, Solr, Hadoop, PL*SQL MySQL Visualization tools: Oracle BI, Tableau, Cognos, Business Intelligence, EDUCATION AND CERTIFICATIONS

B.Sc., Computer Science (Hons), University of Hertfordshire, Hatfield, U.K. Scrum Master Certification, Scrum Alliance

SAFe Agile Certification, Scaled Agile, Inc

ITIL, V2 Certification, IT Service Management

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