Summary

Proficient in advanced technical support, software deployment, and hardware maintenance, delivering outstanding customer support, troubleshooting technical issues, and ensuring smooth operations. Managed a high volume of daily support calls, documenting efficiently through Zendesk for streamlined workflows. Bilingual in English and Spanish, leveraging skills in IT and logistics. Known for organizational prowess and dedication to detailed documentation. Excel in dynamic work environments. Provide a seamless experience for software users through clear written materials and effective phone assistance. Ready to integrate seamlessly into any team with technical expertise and an unwavering commitment to excellence, driving collective success to new heights.

Skills

●Operating Systems: Proficient in managing Windows and Mac OS environments.

●Help Desk & Support Tools: Experienced in utilizing Zendesk, LogMeIn, Zoho, and Remote Desktop for efficient support.

●Software Deployment: Skilled in deploying software remotely or in person, ensuring seamless integration.

●Software Support Specialist: Providing comprehensive support for various software applications.

●Software Expertise: Microsoft Office Suite, Microsoft Dynamics, Adobe Suite

●Hardware: Experienced in handling various hardware components, including computers, sensors, dental units, X-ray machines, and compressors.

●Logistics: Skilled in logistics management, including utilizing FedEx and Freightquote software for efficient operations.

●Documentation: focus on creating detailed documentation for products and software, ensuring clarity and accessibility for end-users.

●Organization: Proven ability to organize tasks, streamline processes, and enhance overall efficiency in various operational aspects.

●Software Training: Completed foundational training for customers on our software and hardware.

●Efficient RMA Processing

Experience

Dentalaire Irvine

Lead Technical Support Specialist 12/2015 - 02/2024

●Spearheaded and directed support operations, providing decisive leadership and technical guidance to optimize team performance.

●Orchestrated flawless software deployment, delivering hands-on and remote support, and conducted impactful training sessions for customers.

●Proficiently managed RMA processing, ensuring a streamlined and efficient returns process.

●Leveraged LogMeIn for swift and efficient remote assistance, consistently resolving customer issues promptly and effectively.

●Provided expert over-the-phone customer support, offering immediate assistance and solutions.

●Executed assembly of dental units and medical equipment, ensuring readiness for product shipment.

●Maintained/Repaired equipment with precision, minimizing downtime and enhancing operational efficiency.

●Successfully diagnosed and resolved issues with products or software for customers, providing expert remote assistance, phone support and in person.

●Acquired and demonstrated extensive knowledge of company products, adhering to repair guidelines, and implementing industry best practices.

Dentalaire Irvine

Shipping and Logistics 12/2015 - 02/2024

●Direct shipping logistics operations, utilizing advanced freight software such as Freightquote to generate precise Bill of Ladings and guarantee seamless product delivery.

●Manage the efficient reception of incoming shipments to maintain a well-organized and responsive supply chain.

●Operation of a Big Joe forklift, optimizing freight shipments' loading and unloading efficiency.

●Exclusive focus on shipping freight shipments tailored for tradeshows and product sales, ensuring targeted and efficient logistics for these specialized events.

Beach Mailing Santa Ana

Floor Staff 2013 - 2016

●Organized, packaged, and dispatched mail to the Postal Service with precision.

●Executed printing, folding, and preparation of mail for seamless delivery.

Direct Impressions Santa Ana

Sales Representative 2014 - 2015

●Successfully marketed and sold a diverse range of advertisement products to dealerships, achieving notable revenue growth.

●Conducted impactful cold calls to dealerships, employing effective promotional strategies that heightened product visibility and market presence.

●Cultivated strong relationships with dealership clients, fostering trust and loyalty through tailored product offerings and personalized service.

●Implemented innovative sales tactics that significantly contributed to the overall success and market penetration of advertisement products within the dealership sector.

Languages

English - Native Spanish - Native

Education

Santa Ana College

Business and Advertisement - Present

Certifications

Social Media Marketing Strategy: TikTok and Instagram Reels - LinkedIn Learning

Social Media Marketing: Strategy and Optimization - LinkedIn Learning

Social Media Stories: Creative Strategies and Tips - LinkedIn Learning

Premier Pro for Social Media Content - LinkedIn Learning

Content Creation: Strategy and Tools - LinkedIn Learning

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