Orlando, Florida 407-***-**** ad3idi@r.postjobfree.com LinkedIn.com/in/cynthia-luckenbill

Results-driven Corporate Trainer, Performance Evaluator and Instructional/Curriculum Designer with over fourteen years of experience specializing in corporate training, organizational development, program management, instructional design, and curriculum development. Proven track-record of successfully driving performance improvement and fostering talent growth within diverse corporate environments. Adept at creating and implementing innovative training strategies, tailored to meet organizational objectives. Highly skilled at leveraging data and analytics to continuously assess and improve training effectiveness. Committed to staying at the forefront of industry trends and best practices, utilizing data-driven insights to inform decision-making and deliver tangible results.

AREA OF EXPERTISE

Program Development

Performance Coaching

Processes & Procedures

Risk Mitigation

Conflict Resolution

Client Relationship Management

Instructional Design

Regulatory Compliance

Classroom Training & Presenting

Performance Evaluations

Key Performing Indicators (KPI’s)

Leadership & Staff Development

Sales Training

Change Management

Internal Auditing

Curriculum Design

Quality Control

Cross-Functional Collaboration

EXECUTIVE CAREER HISTORY

Kelly Education Services – Orlando, FL Feb. 2023 to Present SUBSTITUTE TEACHER EDUCATOR

• Provide engaging and effective instruction to K-12 students, following established lesson plans and curriculum materials

• Accurately execute the lesson plans left by the regular teacher, including explaining concepts, leading discussions, and assigning and assessing homework

• Maintain a positive and structured classroom environment by managing student behavior and enforcing classroom rules and procedures

• Quickly adapt to different grade levels, subjects, and teaching styles to meet the diverse needs of students

• Skillfully manage and resolve conflicts or behavioral issues among students in a fair and supportive manner

• Effectively communicate with students, school staff, and parents as needed to provide updates on student progress and address any concerns

Digital Risk Mortgage Services – Maitland, FL Oct. 2012 – Nov. 2022 CORPORATE TRAINER PERFORMANCE COACH (Jan. 2014 – Nov. 2022)

• Designed, developed, and implemented comprehensive training programs that aligned with the organization's goals and needs

• Identified individual and team development needs and created customized training solutions to enhance employee performance

• Delivered engaging and informative training sessions through various modalities, including in-person workshops, webinars, e-learning, and one-on-one coaching

• Conducted skill assessments and evaluations to identify areas where employees require improvement and design targeted training interventions

• Developed training materials, resources, and content, including presentations, handouts, and e-learning modules

• Provided constructive feedback to participants, assess the effectiveness of training programs, and made necessary adjustments for continuous improvement

• Deployed specialized sales training, including product knowledge, sales techniques, and customer relationship management, to improve sales team performance

• Used data and analytics to assess the impact of training programs on key performance indicators and made data-driven decisions for improvement

• Ensured that employees are informed and trained on compliance and regulatory requirements relevant to the industry Delivered Results:

Raised the Call Monitoring Score from 40% to >90% by reviewing KPIs and providing feedback to improve performance

Won 2 Unit Leader Awards for going above and beyond scope of job duties

Ranked as a Top Producer consistently for serving in an integral role in the unit Cynthia Luckenbill

Program Management Instructional Design Performance Management Curriculum Development Corporate Training Organizational Development PERFORMANCE SUPERVISOR (March 2013 – Jan. 2014)

• Developed and implemented performance evaluation systems and processes to assess the performance of employees and teams

• Provided regular feedback and coaching to employees to enhance their performance and help them reach their goals

• Established key performance indicators (KPIs) and performance metrics to measure success and track progress

• Created and executed performance improvement plans for employees who were not meeting performance expectations

• Collaborated with employees to create individualized development plans to address areas of improvement

• Identified training and development opportunities that improves employee performance and deployed relevant programs and/or initiatives

• Effectively communicated performance expectations, goals, and outcomes to employees, managers, and other stakeholders

• Continuously reviewed and enhanced performance management processes and strategies for increased efficiency and effectiveness

• Utilized performance analytics and data-driven insights to inform decision-making and drive improvements

• Ensured that performance evaluation processes adhere to company policies, legal requirements, and ethical standards Delivered Results:

Received a Promotion to Corporate Trainer/Performance Coach PROCESSOR (Oct. 2012 – March 2013)

• Reviewed and verified the accuracy and completeness of mortgage loan application documents, including income, employment, credit reports, and property information

• Coordinated property appraisals to determine the market value of the subject property

• Executed title searches to confirm the property's ownership history and status

• Verified that property insurance policies met the lender's requirements and communicated with insurance providers as necessary

• Prepared and assembled final loan documents for the closing process

• Addressed any conditions or requirements issued by underwriters to secure final loan approval Delivered Results:

Recognized as a Top Producer consistently for efficiently processing mortgage loan documentation

Directed a steady pipeline of 45+ loans, maintaining high standards of accuracy, timeliness, and attention to detail

Received a promotion as Performance Supervisor to coach and train a team of 70 processors, closers, and underwriters

EDUCATION & CERTIFICATIONS

Valencia Community College Orlando, FL

Associate of Arts

TECHNICAL SKILLS

Windows Excel PowerPoint Adobe Canvas Edge iFulfill ACAPS

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