El Paso Customer Service

ANA R. VIRAMONTES

***** ******** ***, *******, ** 90650: Cell 562-***-****: ***************@*****.*** OBJECTIVE

To become part of a strong team whose major goal is to help and assist those in need in the Healthcare Industry. SKILLS

Strong Customer Service background to include great people skills (clients and/or patients).

Proficient PC knowledge: Word, Excel, Outlook, QuickBooks.

Fluent in Spanish.

Ability to learn new procedures quickly and effectively.

Team player, with dedication and commitment to excellence. PROFESSIONAL EXPERIENCE

University of El Paso Health Care Center

03/2022 to 11/2023 University of El Paso Health Care Center El Paso, TX

ER registration. Receiving, registering, and admitting patients.

Verifying eligibility for patients.

Enrolling patients into any government programs such as: HPE, Medicaid, Victim of a Crime, CalFresh, and additional plans. Various Contract Assignments

08/2020 to present 01/2022 El Paso Staffing Services El Paso, TX

Accounts Receivable

Accounts Payable

Clerical Duties

Revenue Cycle / Eligibility Enrollment Specialist

12/2015 to 08/2020 St. Francis Medical Center Lynwood, CA

Covered California certified.

Overview patient hospital financial balances. Billing/invoicing. Arranged payment methods for patients.

Patient screening for possible government programs. Hospital presumptive eligibility & full scope medical enrollment.

Research and assist with Medicare and medical coverage for in-patients.

Follow up with county supervisors/deputies for pending medical cases.

Private insurance verification. Point eligibility scanning into patient medical records.

Patient registration into hospital records and accounts.

Lead in the Intensive Care Unit for newborns.

Closed high dollar accounts from hospital departments. (Trauma, Psychiatric, NICU, and in-house)

CAL-Fresh, full scope MCal/Prucol/Victim of Crime enrollment.

Census, MS4 internal reports. Self-pay qualification accounts. Enrollment Specialist

08/2012 to 11/2015 Asian Pacific Health Care Los Angeles, CA

Ensure proper documentation of all charts and follow-ups.

Conduct outreach to Spanish speaking communities.

Provide enrollment assistance to clients in public programs such as Medi-Cal, Cal-Fresh, Covered CA, MHLA. and others public health insurance.

Arrange and coordinate Spanish focus groups regarding health.

Translate health education materials, office documents, and other publications. Bilingual Support Service Liaison/ Financial Screener/Spanish Interpreter 08/2011 to 07/2012 Asian Pacific Health Care Los Angeles, CA

Obtain accurate medical information from patients and completely fill out history and registration form.

Provide interpretation at scheduled patient visits with clinician and patients and behavioral sessions.

Provide health education to patients on health issues.

Work with sensitive and confidential documents and medical records.

Answer incoming calls, retrieve messages and return calls.

Customer service, screen patients for eligibility, HWLA, CDP, CHDP, FPACT. Receptionist

11/2002 to 07/2011 Community Center Atascadero, CA

Scheduled appointments in person, and by telephone.

Checked patients in and out.

Verified medical insurance and insured medical history was completed for each patient. Diet Clerk

02/1999 to 10/2002 Rancho Los Amigos Downey, CA

Prepared menus and food trays for patients, three times a day.

Assisted in preparation of lunch and dinner schedules for entire facility. EDUCATION & CERTIFICATIONS

Cerritos College

Certified Application Assistant, August, 2012

Covered California Certified Enrollment Counselor, August,2013

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