Summary

Passionate individual with * years of experience in Property Management role. Enthusiastic about taking on new challenges and delivering exemplary customer service.

Property Manager focused on satisfying residents and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions.

Skills

Business partnerships

Event planning

Issue escalation

Application processing

Corporate policies and procedures

Experience

12/2021 – Present

Property Manager, Real Properties, Philadelphia, PA

Managed two Multifamily Housing complexes.

Maintained over 95% occupancy rate over the past two years.

Encouraged prospective residents to fill out applications after property tours.

Conducted background checks on applicants.

Settled resident conflicts using persuasive communication skills and expert knowledge of leasing agreements.

Escalated critical issues to Regional Manager to deliver immediate resolution.

Versed in YARDI and AppFolio

Tracked leads using CRM software and conducted follow ups.

Coordinated maintenance and repair requests and contacted contractors for bid proposals.

02/2017 – 12/2021

Assistant Property Manager, DePaul Management Company, Philadelphia, PA

Led property tours to showcase amenities to prospective residents and offered valuable information regarding major features.

Encouraged prospective residents to fill out applications after property tours.

Conducted background checks on applicants.

Escalated critical issues to Property Manager.

Checked rental eligibility by following company's verification process.

Tracked leads using CRM software and followed up with interested parties.

Coordinated maintenance and repair requests.

02/2014 - 02/2017

Concierge, United Security Group, Philadelphia, PA

Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.

Rectified volatile situations quickly through active listening and effective communication.

Juggled multiple projects and tasks to ensure high quality and timely delivery.

Demonstrated leadership by making improvements to work processes and helping to train others.

02/2001 - 04/2013

IT Manager, Children's Hospital of Philadelphia, CHOP, Philadelphia, PA

Kept project teams on-task with proactive control of budgets, schedules and scopes.

Updated project plans based on changing objectives, specifications and staff availability.

Planned, purchased, installed and maintained LAN system.

Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.

Brought in additional project personnel and resources to meet demands.

Implemented and oversaw production-based projects worth $1,000,000.

Education and Training

07/1985

United States Marine Corps

05/1989

Bachelor of Science, Information Technology

University of South Carolina, Aiken, SC

06/1990

Associate of Science, Computer And Information Sciences

Computer Learning Center, Philadelphia, PA

David Greene

267-***-**** • ad3icu@r.postjobfree.com • Philadelphia, PA 19143

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