Kaoutar Ayatt

Des Moines, IA

Strong customer service and communication skills, multi tasks, excellent managing time. Des Moines, IA 50312

Authorized to work in the US for any employer

Work Experience

Processing Specialist

Infosys - Des Moines County, IA

May 2023 to Present

• Take initiative and ownership in every call and situation

• Provide answers and solutions in a manner all parties can understand

• Research information and handles return calls/other follow-up as needed

• Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner

• Navigate multiple computer systems/applications and utilizes search tools to find information

• Adhere to call guidelines

• Meet or exceeds department quality standards

1. Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel New business call center

ATHENE - West Des Moines, IA

May 2019 to February 2022

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their annuity product. Also I move to be scale 2 for new business helping the agent with outstanding requirements. Client Financial Specialist

REM Iowa Communinity Services - West Des Moines, IA September 2016 to February 2019

• Representative Payee makes me have a power and the responsibility to manage our clients money like SSA, SSI, IFA, Food stamps, and rent reimbursement.

• Banking Statements, doing bank statement report,

• Quarter Financial Little verifies all their used expenses with how much still in their bank with provide proof document than send to individual's guardians.

• interact directly with clients; work to ensure that the institutions using money are run properly Processor

VOE - West Des Moines, IA

February 2016 to August 2016

Complete data entry, verifies data or information using standard verification processes.

• Perform clerical, phone, operational or manual work.

• Validate/complete and document requested data through phone, fax, or email contact.

• Analyze and research more in-depth data of information requested, utilizing appropriate resources. Cashier

Sodexo Drake University - Des Moines, IA

August 2015 to February 2016

• Assessed customer needs and responded to questions.

• Cleaned and straightened work area.

• Operated cash register with proficiency.

• Provided professional and courteous service at all times. Crew Member

Dunkin Donuts - West Des Moines, IA

June 2015 to December 2015

• Clean workstations, brew and grind coffee, restock cups and food items, and assist bakers.

• Operate cash registers, greeting customers, taking food and drink orders, and completing transactions.

• Work on feet for long periods.

Data Entry

Road Transport - Tangier

February 2006 to October 2013

• Morocco Prepare and sort documents / data sheets for the purpose of data entry.

• Establish entry priorities by maintaining understanding of what data needs to be entered first.

• Enter customer or employee data into prescribed database software.

• Fallow data program techniques and procedures to maintain data entry requirements.

• Verify entered data by reviewing, correcting, managing, changing, or deleting entered information Education

High School Diploma

College Prep Ebn Khatib

Skills

• Communication skills

• Intermediate

• Translation

• Telecommunication (4 years)

• Inventory (Less than 1 year)

• English

• French

• Analysis skills (3 years)

• SELF MOTIVATED (4 years)

• Typing (4 years)

• Arabic

• Expert

• Microsoft Outlook

• Arabic

• Spanish

• Telephone (3 years)

• Inventory control (3 years)

• problem solver (3 years)

• French

• Data entry (3 years)

• Microsoft PowerPoint (3 years)

• Energetic (Less than 1 year)

• Fluent

• Coffee Experience

• Interpretation

• Multilingual

• Spanish

• Customer service (3 years)

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