Oluwatoyin Ilori

**** ****** ***** ** *******, Texas 77064

832-***-**** ad3ic0@r.postjobfree.com

Summary of Qualification

Experienced IT Support Analyst with over fifteen years of proficiency in customer service, data entry, and training. Acknowledged for outstanding communication skills, encompassing public speaking and presentation capabilities. Proficient in deploying effective teaching methodologies, demonstrating adept time management, critical thinking, decision-making, and problem-solving skills. Recognized for displaying empathy towards client business needs.

Objectives

Seeking a challenging position where I can leverage my expertise as a Corporate Trainer, Data Entry Specialist, Writer, and Customer Service representative, along with my technical skills, to effectively address challenges and meet client requirements.

Skills

Proficient in Windows 11, XP OS, MS Office, MS Teams, Outlook, LAN/WAN network administration, wireless topologies, VPN, Citrix, MetaFrame, Remote Desktop, Cisco networking, NetMeeting, Active Directory.

Experience

MARCH 2020 - DECEMBER 2022

Foxconn, Houston Tx - Direct Labor Trainer (2yrs)

● Facilitating comprehensive New Hire Orientation sessions, workshops, seminars, individualized training sessions, and instructional videos.

● Developing impactful training programs and creating educational materials, including concise PowerPoint module summaries and instructional videos.

● Perform assessments to pinpoint areas for enhancement, monitor employee performance, and proactively address training needs.

● Keep attendance and training records.

● Collaborate with managers to assess training requirements and coordinate

training sessions.

MARCH 2020 - MARCH 2017

Foxconn, Houston Tx - Data Entry (3yrs)

● Efficiently process customer orders, ensuring accurate data entry into the system, including priority handling of hot orders, managing past due orders, and aligning with the current order build plan to meet deadlines.

● Regularly provide comprehensive status reports to the Manager, Supervisor, AMP, and Scheduler, detailing any issues encountered with orders.

MARCH 2017 - MARCH 2015

Foxconn, Houston Tx - Production Trainer (2yrs)

● Training the operator on how to assemble the product correctly and ensuring that orders are prepared and ready for production.

● Proficiently manage the processing of customer orders, guaranteeing precise data entry into the system. This involves prioritizing time-sensitive orders, addressing overdue orders, and synchronizing with the current order build plan to meet established deadlines.

MARCH 2015 - JANURAY 2012

Bargain Networks, Houston Tx - Customer service/ sales, Technical Support Representative

● Proactively attend to customer inquiries, including technical issues such as assisting with login procedures and password resets. Resolve concerns promptly, ensuring a high level of customer satisfaction.

● Developed strong product knowledge to offer accurate information, upselling opportunities, consistently exceeding sales targets. .

● Demonstrated exceptional communication skills to effectively listen to customer concerns and provide clear and concise solutions.

● Maintained a calm and professional demeanor, effectively managing escalated situations and diffusing tense customer interactions.

● Collaborated with cross-functional teams to resolve complex customer issues, ensuring prompt resolution and a seamless customer experience.

APRIL 2012 - JANURAY 2008

Convergys Corp, Houston, Tx - Technical Support, Customer service

2

● Provided DSL, Dail up, Desktop hardware technical support for SBC customers in a 24/7 Call center environment.

● Proactively address customer inquiries, resolving issues promptly and ensuring a high level of customer satisfaction.

● Demonstrated exceptional communication skills to effectively listen to customer concerns and provide clear and concise solutions.

● Maintained a calm and professional demeanor, effectively managing escalated situations and diffusing tense customer interactions.

● Collaborated with cross-functional teams to resolve complex customer issues, ensuring prompt resolution and a seamless customer experience.

APRIL 2008 - JANURAY 2004

HTC, Houston, Tx - Repair Technician

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Repairing PDA cellular phones

Uploading and running OS software, downgrading and completing a final

diagnostic final test.

Additional task include monitoring, upgrade and downgrade and testing PDA mother-boards.

Education

University of Houston and Houston Community College, Major in International Business.

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