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Customer Success Vice President

Location:
Cary, NC
Posted:
February 09, 2024

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JUSTIN STRACKANY

GTM & CS Executive With 20+ Years Experience Growing / Scaling Software Companies

512-***-**** ad3ibf@r.postjobfree.com https://www.linkedin.com/in/justinstrackany/ Cary, NC EXPERIENCE

CEO, Co-Founder

Fancy Robot 2023 - Present Cary, NC

Fancy Robot specializes in creating bespoke AI chatbots & agents, along with providing knowledge aggregation services.

Founded company in 2023 to immerse myself in AI industry Built v1 MVP of Fancy Robot platform

Acquired 2 Design Partners

Principle, Advisor

GTM Consulting 2022 - Present Cary, NC

Serving as advisor and fractional go-to-market executive to startup companies from $0 - $100M. Recent clients include:

Recent clients include: Zoee, Cased, Stylo, Replayz, Cast.App, Splashtop Architected and delivered GoToMarket consulting programs Chief Customer Officer

SecureLink, Inc. 2018 - 2021 Austin, TX

https://www.securelink.com

SecureLink is the leader in critical access management for regulated enterprises. Over 50,000 organizations rely on SecureLink to secure access to critical systems and data. Acquired by Imprivata in 2022. 120% average NRR in 2018-2021

Maintained <2% net logo churn

Launched Onboarding department, boosting adoption by 15% Vice President of Sales & Customer Success

SecureLink, Inc. 2013 - 2017

Shepherded sales org through successful exit to Vista Equity Partners Increased ASP from $8.9k to $28.6k (221%) over three years Increased revenue 62.5% YoY (from $347k to $2.43M) in four years Created PS department, generating $500,000 in annual services revenue Built & scaled customer lifecycle programs, establishing NPS of 75 Formalized leadgen program, generating $500,000 of ARR in Year 1 Director of Implementation & Customer Success

SecureLink, Inc. 2008 - 2012 Austin, TX

Oversaw implementation, sales engineering, technical services for over 300 customers, serving as key account manager for enterprise clients Obtained PMP certification to improve project management capabilities Built internal applications to manage post-sales lifecycle Inside Sales Manager

SecureLink, Inc. 2003 - 2007 Austin, TX

Employee #1 for Austin-based startup focused on complex remote support Built lead generation scripts and sales enablement collateral Created sales engineering discipline and served as principal sales engineer PARTICULAR SKILLS

Cross-Organizational

Leadership

Strategic Selling & Presenting

Key Account Management Product-Market Fit Consulting STRENGTHS

Growing Revenue & Valuation

From $2M to $50M (25x) from 2013-2021

Coaching & Empowering

Nurturing future leaders and coaching them

to grow revenue while fostering strong

customer advocacy

Launching GTM Centers of Excellence

Enterprise Selling, CS Best Practices, Driving

Growth Throughout Customer Journey

A TYPICAL DAY

Scaling and coaching teams driven to increase

ARR by 40%+ every year

Attempting to grill the best steak in NC!

Helping Customers Maximize the Value They

Receive Out of Their Solutions

Coaching Strategic Selling Best Practices

Advising several early stage SaaS founders

Trying to make time stop with 3 small kids

NOTABLE REFERENCE

We absolutely would not have survived

without Justin.

Exceptionally few people have the talent

stack of tech, people, numbers and sales,

coupled with strong ambition to learn. He is

one in a million.

Jeff Swearingen (Founder & CEO, SecureLink)

EDUCATION

BS Business Administration

University of Illinois

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