Allison Paskal

314-***-**** ad3ibe@r.postjobfree.com St. Louis, MO 63017 linkedin.com/in/strategic training Learning and Organizational Development Leader

Learning and Development Leader with deep expertise in designing and implementing training programs. Known for building comprehensive, data-driven learning strategies and consulting with stakeholders to design, deliver and evaluate scalable training and talent development programs which support a distributed workforce. Passionate about developing and implementing programs which drive business results to enable the organization to achieve success.

Learning Strategy Leadership Development Needs Analysis Consulting Adult Learning Theory Program Management Employee Engagement Team Leadership Training Evaluation and Measurement Virtual and Classroom-Based Facilitation MS Office 365 Google Workspace Workday LMS SharePoint LMS LinkedIn Learning Docebo Powtoon Canva Adobe Connect WebEx Microsoft Teams Zoom Zunos Professional Experience

Anheuser-Busch InBev, St. Louis, MO

Director, Learning and Development 8/2021 – 1/2024 Managed creation and enablement of all facets of the L&D strategy emphasizing collaborative partnerships, best in class learner experience, continuous improvement, and the introduction of enhanced technologies.

• Overhauled onboarding and new hire learning for sales and logistics resulting in a 17% reduction in turnover.

• Created and launched a comprehensive program targeting new and tenured people managers to bolster core leadership skills leading to a 2.2% increase in satisfaction scores.

• Developed and introduced a new sales methodology focused on consultative selling techniques leading to a 3% increase YOY in product placements.

• Designed a comprehensive Learning SharePoint site which included targeted, curated learning paths by function, a Learner Scorecard Dashboard to gauge learning progress down to the individual level and links to relevant resources.

• Spearheaded the creation and implementation of a comprehensive learning strategy to drive development throughout the employee lifecycle.

• Partnered with senior leadership, SMEs, and key partners to gain insights regarding skill gaps and ensure delivery of outstanding, engaging learning experiences ranging from core/flagship curriculum to discipline- specific programs.

Cash App, St. Louis, MO

Lead, Learning and Development 11/2019 – 4/2021

Transformed and scaled the L&D function within the organization leveraging a data-driven approach and served as a SME to functional leaders consulting and advising on learning enablement and empowerment.

• Transformed all new hire learning via a shift to an experiential model that reduced speed to proficiency by over 20% and improved quality and CSAT scores by 13%.

• Selected and implemented a new LMS (Docebo) to enable access to learning, real time coaching and social learning across internal and BPO teams.

• Launched and supported a comprehensive leadership and professional development strategy focused on performance elevation through coaching, mentorship and team building workshops.

• Improved employee experience by redesigning the new hire orientation process and partnering with HRBPs to identify and define core competencies associated with all contact center roles.

• Established best in class learning programs to support all functions within the Customer Success arena. Allison Paskal ad3ibe@r.postjobfree.com Page 2

Centene Corporation, Clayton, MO

Manager, Learning Design and Development 5/2019 – 11/2019 Led a team of Consultants, Developers and Designers who applied adult learning principles to architect programs yielding business results and consulted with leaders across all business to build customized learning strategies.

• Led the transition of Medical Management New Hire Training to a unified, virtual approach resulting in a 20% reduction in onboarding training time.

• Supported the launch of the Centene University Learner Engagement Platform and LinkedIn Learning across the enterprise to drive a culture of continuous learning.

• Developed and deployed the Leadership and Professional Development strategy across IT business units to enable the execution of key business objectives.

• Built a 400+ person learning network by establishing Communities of Practice for Digital Learning Solutions and Learning System Administration.

• Modernized the learning environment by driving advancements and improvements in next generation learning experiences.

Verizon Wireless, St. Louis, MO

Senior Manager, Learning and Development 3/2015 – 12/2018 Led a group of Senior Trainers to develop and deliver learning programs across multiple channels leveraging a variety of delivery platforms, consulting with stakeholders to identify and define performance gaps, conduct needs assessments and implement programs to address opportunities. Oversaw the Sales Lead Program for high potential individuals resulting in promotions for 50% of employee participants in 2017 and 2018.

• Developed and maintained all training programs leveraging a mix of virtual and classroom-based delivery that utilized self-guided, leader-led and instructor-led modalities reducing ramp-up times by 20% YOY.

• Optimized the Government Sales and Indirect Sales training programs by transforming them to a virtual delivery model which lowered costs by 68% and significantly reduced resource needs.

• Guided the design and delivery of the Verizon Wireless Leadership Academy to strengthen skills of all people leaders which increased employee satisfaction and reduced turnover by 1.4%.

• Collaborated with senior leaders, SMEs and vendors to design talent management programs for new, emerging and tenured leaders and monitored progress via the LMS and HRIS platforms. Manager, Learning and Development 1/2009 – 3/2015

Coached and developed a team of Senior Trainers responsible for delivery of all learning programs for the Sales, Customer Support and Marketing teams collaborating with key stakeholders to identify and prioritize training needs, built and deployed customized programs to address performance gaps.

• Introduced and supported a series of customized vertical sales workshops highlighting key partners and solutions increasing appointments by 33% and improving business close ratios by 8%.

• Created and introduced a national B2B Sales New Hire Training Program utilizing technology kits and multiple delivery platforms to increase participant engagement and offer experiential learning opportunities. Education

Master of Business Administration (MBA), Webster University, St. Louis, MO Bachelor of Arts (BA), Psychology, University of Denver, Denver, CO

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