Jennifer

Hatton

Professional Summary

Capable Cemetery Administration Specialist experienced working in challenging environments. Excited about opportunity to take next career step with Fort Custer National Cemetery. Willing to take on any task to support team and help business succeed. Offers strong self-motivation and leadership abilities.

Experience

Fort Custer National Cemetery Augusta, MI

January 2023 - Current

Cemetery Administration Specialist

• I have spoken on behalf of the cemetery and the NCA during committal services at Fort Custer National Cemetery and outreach events, answering questions from veterans and providing them with details regarding memorial benefits. I am also adept at educating the relatives of qualifying soldiers about any memorial benefits for which they may be eligible.

• I have completed a variety of administrative duties to support cemetery operations. Planning and supervising cemetery activities in conjunction with the Cemetery Administrator and/or AO is the main focus.

• Acted as the focal point for a variety of issues that arose, such as: requests from family members to be buried with their parents, siblings, and children; mismatches in name, service number, dates of service, rank organization, etc.; questions from Congress or other sources regarding eligibility for burial; the upkeep of reserved gravesites; the assessment of widows' eligibility and legal status; and the interment of remarried spouses with their first spouses. Ensures that NCSO applications are processed and that all required documentation is completed on time.

• Oversaw other cemetery operations to ensure that the graveside committal service was performed in accordance with the policies and guidelines of the cemetery. Ensured that the veteran who qualifies receives the full range of military funeral honors or grave honors to which they are entitled by coordinating burial arrangements with the appropriate branch of the armed forces. ready for services, maintains the proper chain of custody when burying human remains, and oversees funeral rites while keeping the chain of custody in place. provides a range of funeral rituals, including full honors, ordinary honors, and no honors funerals.

• In my capacity as CAS, I showed a high degree of professionalism, compassion, and sensitivity. Offers expert advice and action in response to anomalous occurrences, and implements corrective actions to handle and resolve all circumstances.

• In order to coordinate media coverage of public interest funeral services and group interments, I collaborate with the Public Affairs Office.

• I've instructed new cemetery representatives on how to utilize computer applications, guiding policies, and procedures unique to the NCA. Additionally, I now know how to select operating systems and software that are specifically designed to handle all parts of burial data at NCA National Cemeteries.

• Carried out a range of technical and administrative support tasks to help with the administrative, logistical, and analytical tasks. generates a variety of statistics and analytical reports that monitor workflow, office scheduling duties, and productivity. burial because I am the first point of contact during services. I have created timetables and priorities to make sure that work is done on time and allocated fairly. Along with planning and allocating workload as needed to complete duties, I have also ensured that CAS prepares critical paperwork, such as that related to disinterments, cancellations, and sensitive situations, precisely and on time.

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16880 E C Ave

Augusta, MI 49012

269-***-****

W: ad3iaz@r.postjobfree.com

Skills

• Performance Management

• New Business Expansion

• Financial Records Oversight

• Team Leadership

• Employee Training

• Schedule Preparation

• Problem Solving

• Policy Implementation

• Strong Communication

• Service Delivery

• Schedule Management

• Staff Training

• Team Development

• Task Delegation

• Written Communication

• Policy Implementation

• Time Management

• Schedule Preparation

• Complex Problem-Solving

• 95 words per minute

• 1200 numbers per minute.

• Expert in Microsoft Office Products

and Systems

• Advanced skills in Adobe products,

including Photoshop.

• Google Analytics

• Social Media Marketing

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• I have given counsel and help on sensitive and significant issues while interacting with the public in the activity that falls under the Cemetery Director's jurisdiction.

• Gave CAS direction, advice, or directions for administrative and professional matters. participated in panels for interviews when necessary. In my capacity as the complaint point of contact, I have tried to settle any issues and have offered suggestions for the referral of unresolved issues or complaints to a higher authority.

• As needed, I planned and oversaw training sessions.created strategies to improve the quality of work by creating or revising standard operating procedures for regular tasks such as scheduling memorial markers, processing burial applications, and caring for set-aside graves.

• Completed responsibilities related to the collection and development of program data and resource materials to support the technical operations and policy-making of the Cemetery. I've identified and recommended strategies for protocol and workflow optimization, combining, and simplifying.

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Pink Flamingo Media Augusta, MI

May 2011 - Current

Manager

• Write, publish, and market paperbacks and eBooks.

• Engage in open communication with more than 80 international writers; • Promote yourself on social media using Google+, Facebook, Twitter, blogs, and other platforms.

• Provide and uphold titles for more than 50 retailers

• Use MailChimp to send newsletters via email to about 3,000 customers.

• Examine emerging eBook technologies and update each title.

• Maintain writers' and customers' privacy

• Quickbooks Online and Peachtree accounting

• Coordinated improved staff communication

• Create new procedures for an effective work flow.

• Well-versed in eBook technologies

• Add fresh content to websites every day.

Education

Associate in Science (A.S.) - Marketing

December 2004

Kalamazoo Valley Community College, Kalamazoo, MI

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