DONTE A. BROWN

**** ********** ****** ***.****

Plant City Florida 33566

813-***-****

ad3iav@r.postjobfree.com

Employment History

One Touch Direct 07/26/2021- 01/29/2024

Agent Sales Representative Business Mobility Care AT&T/Nesting Mentor

Provided Customer Service as well provided Sales inquiry for customer

Sykes Enterprises 11/16/2021-07/26/2021

Customer Tech Representive

Handle inbound and outbound calls,navigate through different systems and data inquiries.

10/2018-08/23/2020 IB/OB

Process Assistant Amazon

Support and work in the department as required

Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers

Providing vacation coverage for Area Managers

Providing policy follow-up, attendance tracking (duties do not extend to discipline)

Tracking and reporting of ATS/labor hours

Ensuring successful area performance, through tracking, reporting and feedback of associate performance

Filling in as needed with production duties

Fully understanding workflow and daily production goals

Assisting in keeping work area clean and organized

Coaching associates to work safely at all times

QUALIFICATIONS

· 4+ year of leadership experience directly managing others

· 4+ year working in a like environment (manufacturing/distribution/warehousing/large retail)

· Experience with performance metrics and lean process improvement

. Excellent written and verbal communication and interpersonal skills to coach, train and assist team member

Proficient Outlook,Adobe,Salesforce

Microsoft Word and Data Entry

ICQA Certified

Ambassador/Pick/Water Spider

09/2015 -10/2028

Amazon Fulfillment Center

3350 Laurel Ridge Ave 33576

Solid understanding of Amazon Core Values.

Willing and able to help others.

Experience in teaching in a class setting.

Proficient in following up with employees.

Assistant Manager

11/2010 - 05/2014

BLB Restaurants, LLC

2901 1/2 James Redman Parkway, Plant City, FL

Directly supervise and coordinate activities of restaurant workers in an establishment or department.

Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Certified from the National Registry of Food Safety Professionals.

Certified Food Safety Manager.

Customer Service/Manger

02/2006 - 07/2006

The Cleaners of Tampa Bay

Plant City, FL

Directed customer service activities.

Reviewed customer requests for service to ascertain cause for service request, type of malfunction and customer address.

Identified problems, diagnosed causes and determined corrective actions.

Responded to written and telephone request from customers.

Education and Training

Issuing Institution

Location

Qualification

Course of Study

Florida Metropolitan University

FL

1 Year of College or a Technical or Vocational School

Business Administration

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