TAMEIKO JORDAN Fayetteville, NC 910-***-**** ad3iat@r.postjobfree.com

Trained computer support professional that has as a demonstrated ability to integrate computer skills, customer service experience, and related education to exceed technical, business, and customer requirements and overall company goals. Committed and motivated employee focused on the success of the team, the solutions, the company, and its values, while maintaining individual success.

KEY SKILLS

•Technical Troubleshooting

•MS Office/O365

•Windows/iOS/Linux

•Active Directory

•LAN/WAN/VLAN

•Network Support

•Hard/Software Support

•VMware Applications

•Problem Diagnosis

•End-User Support

•Security & Antivirus

•Cloud Computing

EDUCATION

Information technology Security Administration MyComputerCareer March 2024

EXPERIENCE

Store Manager Circle K June 2014 – Present

Develop positive and professional relationships with all suppliers and resolve customer complaints

Proactively seek product knowledge to inform customers and identify selling opportunities

Train customer service employees ensuring excellent customer service and Circle K image

Provide analysis of reports, inventory control, cash control, and counseling notices

Aids subordinates with work related concerns so productivity does not get affected

Assistant Manager

Ensured the store is clean, adequately stocked, organized, and well maintained based on Circle K standards

Assisted store manager with recruitment and retention process of employees

Expedited price checks, approving point of sale transactions and markdowns for registers

Performed work outside in order to clean parking lots, gas pumps, and take out garbage

Customer Service Representative

Greeted customers daily, answered questions, and resolve concerns with a pleasant attitude

Managed point of sale transactions using a cash register for payment

Delivered a fast, friendly, and professional checkout experience

Cashier Big Lots August 2014 – January 2020

Maintained and operated point-of-sale systems efficiently and accurately

Encouraged customers into loyalty program participation, including sign ups and rewards process

Maintained appearance of the store's interior and exterior to company standards including light maintenance duties and cleaning

Performed daily front-end maintenance including check stand cleanliness, replenishment of merchandise and supplies, and floor safety

Auto Travel Specialist AAA Carolinas May 2012 – June 2014

Provided accurate trip and travel information to customers

Focused on retention of customer membership status by providing quality customer service

Ensured that members received roadside service in a timely manner

Increased customer base through sales and customer service

Customer Service Representative ACS December 2010 – May 2012

Performed prescription overrides that allowed members to receive their medications

Processed payments for plans in which the members were enrolled

Assisted members with questions regarding their billing and membership coverage

Received certificates for high quality score for the team

Army National Guard June 2001 – August 2005

Contact this candidate