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Nicole Wilk

Summary

Knoxville, TN *7931 • 773-***-****

ad3ias@r.postjobfree.com • linkedin.com/in/nicole-wilk Property Manager Profile

Highly accomplished professional with a passion for creating thriving communities by attracting, retaining, and cultivating relationships with residents in flagship and ultra-luxury properties. Trusted by senior leadership to drive profitability, mitigate risks, resolve complex issues, and effectively represent best interests of ownership. Expertise in steering all aspects of lease process, including new leases, renewals, sublets, and terminations. Adept at leading and motivating teams to deliver exceptional service to residents, prospects, and owners. Areas of Expertise

Strategic Planning & Execution • Ultra-Luxury & Flagship Portfolios • Resident Relations • Retention & Brand Loyalty Multifaceted Marketing Campaigns • Market Research & Analysis • Lease Up, Renewals, Termination & Subletting Community Building • Project Management • Account Management • Asset Management • Vendor Management Budget Administration • Financial Analysis • Invoicing • Rent/Fee Collection • Revenue & Profit Growth Team Leadership & Mentoring • Owner Representative • Cross-functional Collaboration • Regulatory Compliance Technical Troubleshooting • Effective Problem Solving • Organization & Prioritization • Attention to Detail Career Experience

SCGlobal – Knoxville, TN & Chicago, IL

Property Management Consultant, 2017 to Present

Advise property owners on best practices for managing rental properties to maximize profitability, protect against fraud, and maintain occupancy levels. Manage tenant relations and represent owners’ best interests in resolving issues. Process lease requests, renewals, subletting agreements, and lease terminations.

• Conceptualized and led implementation of group projects to advance owners’ understanding of strategic planning and client/practice development.

• Position owners for success by providing guidance on applicant screening, employment/reference verifications, rent collection and late fees, eviction process/avoidance, property turns/renovations, and emergency response. Bozzuto Management Company – Chicago, IL

Assistant Property Manager, 2017 to 2019

Oversaw leasing for apartments with a total net worth of $5M, effectively leading all aspects of sales, marketing, and operations. Mentored and led high-performing team to achieve career success. Collaborated cross-functionally with colleagues and vendors to consistently meet client/resident needs and resolve issues.

• Achieved stabilization rate six months ahead of schedule by inspiring team to actively engage with prospects and close leases for building with 390 units.

• Boosted lead conversion rate by designing engaging cross-platform marketing campaigns to promote properties, community, and neighborhood.

• Captured 15% cost savings by evaluating marketing campaign performance and reallocating funds to focus on most successful campaigns.

• Drove positive bottom-line results, achieving 100% monthly rent roll collection rates and consistently surpassed occupancy, retention, and client/resident satisfaction targets. P a g e 2 2

• Triggered 16% increase in effective rent and evaluated revenue management systems by analyzing weekly marketing and leasing data.

• Ensured high levels of product utilization and performance while minimizing ownership risks and losses by interfacing with residents on a daily basis.

Lincoln Property Company – Chicago, IL

Assistant Property Manager, 2014 to 2017

Leased apartments with a total value of $6M, including managing sales, marketing, resident and owner relations, and overall operations. Led team and collaborated with colleagues and vendors to support resident needs, increase engagement, and drive problem solving. Provided updates to owners. Reviewed CRM reports to assess email campaigns.

• Successfully motivated and led team to lease building with 350 units to reach 96% stabilization rate within only nine months.

• Elevated daily rent roll profit and minimized vacancies by reducing make-ready time to three days or fewer in partnership with office staff, maintenance teams, and vendors.

• Reduced budget by 10% through tight inventory management to control purchasing and stock of office supplies.

• Increased lead conversion rate by designing engaging cross-platform marketing campaigns to promote properties, community, and neighborhood.

• Ensured high levels of product utilization and performance while minimizing ownership risks and losses by interfacing with residents on a daily basis.

Financial Additions – Los Angeles, CA

Business Development Manager, 2012 to 2013

Headed business development efforts, analyzed market and industry trends, devised strategies to engage with prospective clients, and managed sales cycle from cold calling through contract presentation and negotiation. Maintained detailed records of contracts, payments, and late fees.

• Triggered 35% increase in book of business in only six months by building trust-based relationships with prospects and clients.

Additional Experience

Recruiter/Business Development Professional, Matura Farrington Senior Account Executive, Staffing and Recruiting Group, CareerBuilder Leasing Consultant, Prospect Equities

Leasing Consultant, Apartment Savvy Chicago.

Education

Bachelor of Science in Business, Major in Business Administration DePaul University – Chicago, IL

Technical Proficiencies

Yardi, YieldStar, MRI, OneSite, RentCafe, BuildingLink, Microsoft Office Suite (Word, Excel)

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