PAPA ABABACAR SALL

Address : *** *** ** ** ***** Diakhao-Thies Nord, Senegal

Email : ad3i9v@r.postjobfree.com Phone : +221********* Post code : 11000

APPLICATION FOR CUSTOMER SERVICE REPRESENTATIVE POSITION PROFESSIONAL SUMMARY

Employed for more than 13 years in a large microfinance institution in the West African sub-region, I currently hold the position of customer manager with responsability of an outstanding loan of more than 2 billion CFA Francs and a customer portfolio of 500 customer-members . with a good command of computer data entry and the use of banking software ( SI BANQUE II, AMPLITUDE UP, VBANK ), I also have a practical experience in several other areas such as manual work, retail sales, customer management, customer prospecting, customer loyalty, and stock management .

EDUCATION

High School Diploma : Lycee Van Vollenhoven, Dakar . June 1981

Baccalaureate in Series A (Letters): Lycee Malick Sy, Thiès . June 1984

Higher studies in the First Year of Law : Faculty of Legal and Economic Sciences, Cheikh

Anta Diop University, Dakar . November 1984 - June 1987

Higher studies in the First Year of Modern Literature : Faculty of Letters and Human Sciences, Cheikh Anta Diop University, Dakar . November 1987 - June 1989

PROFESSIONAL EXPERIENCE

Customer Manager : Crédit Mutuel du Sénégal, Mbour . September 2017 – Present - Management of a loan of more than 2 billion CFA Francs .

-Achievement of a monthly credit production objective of 75 millions CFA francs

-Maintaining a portfolio credit risk rate at a level of 43 %, below Central Bank of West

African States rate (5 %)

-Control of the DDC (Doubtfuf and Disputed Credits) rate below 2,5 % for the 2023 financial year

-Management of staff of 10 agents as chief of agency by times

Versatile Itinerant Agent : Crédit Mutuel du Sénégal, Thiès . June 2014 - September 2017 (Position without defined objectives)

-Ensure additional staff or replacement in the event of a vacant position (cashier clerk, customer advisor, customer service manager, counter manager, and agency manager)

-Directly supervise more than three agents at a time

-Support for collection teams and participate in commercial actions

Cashier Agent : Crédit Mutuel du Sénégal, Kaolack . March 2010 - June 2014

-Conduct counter operations including withdrawal and deposit transactions on branch accounts, check verification, and account maintenance with banking software

-Balance branch accounts at the end of the day and produce cash statements

-Support to customer managers for the processing of credit files and recovery of unpaid debts by telephone reminders .

Internship as cashier : Crédit Mutuel du Sénégal, Kaolack . January 2010 - March 2010

Construction Site Laborer : Consortium d'Entreprises CDE and Others ( Shopping Center of the Central Market of Thies, then construction site of the Technical High School of Thies, Thies . January 2004 – December 2009

Contractual Sales agent : Colgate Palmolive-Nouvelles Savonneries de l'Ouest Africain, Dakar . January 2000 - September 2002

-Customer prospection and retail sales

-Management of 50 semi-wholesalers and retail stores

-Stock merchandising in points of sale plans

-Prepare reports and sales sheets, maintain product sheets and sales reports .

-Participate in commercial operations such as animation, sales, and promotions

PROFESSIONAL SKILLS

-Great versatility and ability to work under pressure

-Credit instruction, Customer management, Cash management

-Good listening and attentiveness

-Complaint processing and problem solving skills

LANGUAGES

-French : Excellent level

-English : Intermediate level

DRIVING LICENSE

Categories A, B, BE, CI, CIE

Contact this candidate