MELISSA RAMOS

**** ***** ***** **, ***. ***, Neptune, NJ 07753 Cell Phone: 347-***-****

PROFESSIONAL EXPERIENCE

Fair360 (Formerly DiversityInc) – Iselin, New Jersey September 2022 – Current

Executive Associate

Report to the CEO

Provide scheduling support to exclusive leadership team members.

Perform highly diverse and complex administrative functions such as proactive calendar management, domestic and international travel arrangements, ensure manager’s meeting preparedness (e.g., assembling meeting materials) and preparing expense reports.

Assist with booking speaking engagements for the CEO.

Assist HR with scheduling new employee interviews

Assist with planning annual scheduled events.

Order lunch for company meetings

Order office supplies

Reldan Metals – South River, New Jersey September 2021 - June 2022

Sales Administrative Assistant

Provided support to all Sales Reps in the New Jersey and Pennsylvania refinery as well as the CEO.

Coordinated meetings, entered data in the Sugar database, and created spreadsheets for the Sales Reps.

Sent pick-up forms to logistics for material pick-ups, verified compliance paperwork to new and existing customers as well as ordered supplies for customers.

Processed travel expenses in Concur for the Director of Sales.

Sent samples of precious metals to customers as well as researched information for the Sales Reps to assist them in finding new customers.

Ware Malcomb – Newark, New Jersey May 2019 - August 2021

Regional Administrative Assistant (COVID LAYOFF)

Provided support to the New York and New Jersey offices. Responsibilities included supporting Principals with scheduling meetings, preparing presentations, scheduling interviews, coordinating breakfast/lunch meetings.

Assisted with client/visitor interface, scheduled employee interviews, and overall office policy and protocols.

Answered client call for three offices and maintained company database.

Ordered all supplies, maintained pantry and organized office events.

Prepared spreadsheets for manager meetings.

Garden State Iron – Ocean, New Jersey August 2018 – March 2019

Administrative Assistant (Contract)

Reported to CEO and Estimator

Assisted Estimator prepare estimates for bids

Download and printed drawings

Managed the Estimators emails

Followed up on bids that were sent

Order office supplies

Created and maintained files for projects out for bid and awarded

Scheduled interviews

Answered phones

Relocated to New Jersey

The Shopping Center Group – New York, New York July 2016 – February 2018

Executive Administrative Assistant (Office Layoff)

Reported to the Director of Investment Sales and handled all administrative logistics.

Organized and maintained files in a shared drive for the New York and Miami offices.

Maintained investment property information on company website.

Maintained the Real Estate Assistant (REA) CRM Database.

Assisted with Road Show presentations, created meeting books, confirmed appointments and client event coordination for the ICSC conventions in Las Vegas and New York.

Handled travel arrangements, expense reports, email marketing blasts using EMMA and Real Capital Markets for investment properties.

Researched information on local markets; booked aerial and ground photography for investment properties; created Due Diligence catalog for investment properties with offering memorandums and set-up property website.

Logged in confidentiality agreements in REA; exported tracking lists for client reporting; provided and monitored investor access to investment transactions.

Valerie Wilson Travel – New York, New York September 2011 – July 2016

Administrative Assistant

Reported to the Owner, Co-Presidents and Director of Accounting

Created detailed trip itineraries for the owner, co-president and VIP clients.

Managed and maintained the ClientBase Database with corporate and vendor information.

Assisted and trained travel agents to use the ClientBase database.

Translated information for Spanish speaking vendors and clients.

Updated information in the Trams Back Office Systems for the accounting department; assisted with new client invoices.

Albert Einstein College of Medicine of Yeshiva University – Bronx, New York September 2009 – August 2011

Administrative Secretary VII

Maintained medical data programs; assistant counselor with patient information; supervised the front desk clerks; set appointments and meets for psychiatrist.

Ordered office supplies and maintained office logistics.

Translated information for Spanish speaking patients and assisted them with Medicaid information.

Answered patient inquiries regarding standard clinic policies and procedures.

Virtuoso, LTD. – New York, New York February 1996 – April 2009

Account Manager (Massive Company Downsize – Recession)

Researched and arranged unique sightseeing tours with tour operators around the world for passengers in the member’s only travel program on luxury cruise lines.

Created packages for the on-board group hosts to distribute for the members only exclusive clients.

Liaised with shipboard staff to arrangement private cocktail receptions for the members on exclusive clients.

Negotiated with cruise lines for group contracts

Forecasted future company profit for the members only travel department and set budgets in order to create the exclusive tours.

EDUCATION

Associates Degree – Business Administration, Berkeley College

December 1995

SKILLS

Microsoft Word, Outlook, Excel, Adobe Acrobat, Concur, Salesforce, Sugar CRM, PowerPoint, Asana, Slack, Zoom, Teams, Bluebeam, ClientBase, Microsoft 360 CRM, Vision, Trams Back Office, Real Estate Assistant CRM, and Certify Expense Report Program, PC and MAC

Exceptional Customer Service

Book complicated travel

Ability to multitask, prioritize and problem solve in a deadline driven environment

Skilled in cultivating excellent relationships with clients and colleagues.

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