Crystal R Prayer

**** ********* **

Omaha NE ****1-2959

Phone: 402-***-****

(Please leave a message if no answer)

(Text messages are fine, but PLEASE NO SOLICITATIONS)

Email: ad3i9a@r.postjobfree.com or ad3i9a@r.postjobfree.com

COVER LETTER

Hello Recruiting Specialist,

Thank you for taking the time to view my resume.

I would like to begin by giving you a brief description of my work skills:

I have a considerable amount of customer service/sales/tech support/inbound + outbound/chat/email experience in a call center environment as well as a home office setting. I am also familiar with many computer software programs and techniques and have solid computer skills, including typing and navigation.

I take pride in my work and am willing to go the extra mile to make a good impression on the company I represent.

Please feel free to view my resume for further details on my extensive knowledge and qualifications.

Thank you again,

Crystal R Prayer

RESUME

*Work Ethic:

I will make a good impression in the eyes of my customers, my client, and the company for which I'm employed/represent.

I am a detail-oriented, team player, and ready to do my part in a project. I believe strongly in friendly "world-class" customer service and will treat all customers with the utmost dignity and respect.

*Unlimited Skills:

Solid computer skills, including typing and navigation, great listening & research skills

Inbound and outbound customer service and sales for both brick/mortar call centers and telecommute (remote) positions. Keyboarding (45 wpm), data entry, problem-solving, professional handling of irate customers, reservations, cross-sales/upgrades of products & services, device/equipment troubleshooting and technical support, mapping/spotting/routing.

*Unlimited PC Software Skills:

Windows 95, 97, 98, 2000, ME, XP,7, 8, 9, 10, 11

One Note, Excel, PowerPoint, Outlook (Microsoft Office home/student)

Office 365, IE 6-11, Citrix, Adobe Reader/Connect,

Kana email, Outlook, Got? meeting,

iCloud/iPhone/iOS Apple 10,

Android-Ice Cream Sandwich - 4.0,

Lollipop - 5.0, 5.0.1, 5.0.2.

Android 6. X Marshmallow,

Nougat 7.0, 7.1

Android 12

Blackberry, Dropbox, Google Docs, Google Maps

Norton/McAfee/Microsoft Security Essentials Antivirus,

Barracuda Malware PC and Printer setup/usage/Maintenance,

Blue Tooth

Pushpins mapping tool/Geographic Info System (GIS)/

Geographic Resource Analysis Support System (GRASS)

*Education:

Graduate of Omaha North High Magnet School

4410 N 36th St Omaha, NE 68111

531-***-****

**REQUIRED compensation- $15+ per hour**

NOTE: I've worked several side jobs while still maintaining my status as an

independent business owner (IBO) working from my home office in Omaha, Nebraska.

Job Experience:

*Aston Carter (now TEKsystems)

Dates: 11/2023 to 12/2024

TEMPORARY OFFICE CONTRACTOR- Customer service rep for biBERK small business insurance-A Bershire Hathaway Company. Receives inbound calls from policyholders needing general assistance with business polices (making payments and requesting evidence of insurance, temporarily adding additional insureds to the policy for special projects and events)

*Crystal Prayer (Doing Business as Crystal Prayer/CRP Virtual Network LLC)

Dates: 8/2011 to 2/2023

Address:

2810 Spaulding St

Omaha, NE 68111

Phone: 402-***-****

Position Details:

(Self-employed IBO/Home Agent/1099)

*Inbound tech support- Satellite/Cable TV/mobile phones

*Sales/cross-selling- Cruise ship vacation bookings/

High-end hotel reservations

*Customer service/billing questions & explanation of services

*Answer both inbound calls/chats/emails

*Make outbound calls as needed in performance of the job

*Emergency Roadside assistance for automobiles (includes the use of

Spotting software to locate member vehicle and map reading tool)

*Live chat and email customer support

*Iconma

Dates: 03/13/2023 to 09/15/2023

Address of the National Temp agency:

850 Stephenson Hwy

Suite 612

Troy, MI 48083

P: 248-***-**** F: 248-***-****

The LOCAL address for this assignment was:

Bank of the West- formerly now BMO

13505 California St

Omaha, NE 68154

Phone: 402-***-****

Position details:

TEMPORARY ONSITE 6 MONTH ASSIGNMENT for Bank of the West

Customer Service Level 3 disputes and fraud claims

Job Responsibilities:

- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. - Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

- Refer unresolved customer grievances to designated departments for further investigation.

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. - Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

- Solicit sale of new or additional services or products.

- Building and maintaining strong business relationships with existing customers through established service and banking sales standards - Developing, maintaining and demonstrating a basic knowledge of current client products and services; maintaining confidentiality when handling customer requests and transactions

- Identifying opportunities for upselling additional banking products by understanding customers' accounts and connecting the customer with the opportunity and closing the sale In the Customer Service Representative role, we offer a unique opportunity in an entry level role with promotional opportunities that come with salary increases to reward you for training and dedication.

*North End Teleservices

Dates: 09/2022 to 2/1/2023

Address:

1500 N 24th St

Omaha, NE 68110

Phone:402-***-****

Email: ad3i9a@r.postjobfree.com

Position details:

(Remote Customer Service Loan Advisor I)

REQUIREMENT: GOVERNMENT 5C SECURITY CLEARANCE-issued 11/4/2022

Assist Nelnet borrowers with Federal and Board of Education student loans.

Respond to incoming borrower interactions (inbound & outbound calls, webchats)

and provide follow-up on inquiries as needed.

. Ensure integrity of data and information

. Update information on accounts

. Perform other tasks related to resolving customer needs.

. Escalate calls to supervisors when necessary.

. Contact customers on accounts, including outbound customer contact when appropriate.

. Handle each transaction in accordance with established laws, regulations, and policies.

*PAYPAL

Dates: 8/2020 to 2/2022

Address:

12312 Port Grace Blvd.

La Vista, NE 68128

Phone: 402-***-****

Position Details:

(Virtual Customer Service Rep)

*Inbound customer calls and messages for disputes/limitations/product support

Research of NON-MEDICAL claims including examining picture evidence and documents submitted

to support non-MEDICAL claim and ruling in the appropriate party's favor.

Reinforce customer's relationship with PayPal through positive interactions.

from my home office.

***IMPORTANT DISCLOSURE- The claims I processed were for the strict purpose of

preventing FRAUD/underhandedness between buyer and seller.

I DO NOT HAVE ANY INSURANCE NOR MEDICAL JOB EXPERIENCE***

*MAXIM STAFFING SERVICES.

Dates: 2/2013 to 9/2013

Address of Temp Agency:

661 Andersen Dr

Ste 430,

Pittsburg PA, 15220

Phone: 877-***-****

LOCAL Assignment Address:

PayFlex

10802 Farnham Dr

Omaha, NE 68154

Position Details:

(TEMPORARY ON SITE 6-month assignment)

inbound customer service for company employees' Flexible Spending Accounts (FSA) Health Savings Accounts (HSA).

Educate customers on plan details & qualified items, confirm transactions/balances, give contribution dates and amounts. Complete customer requests by mail/email, contact various departments for assistance as needed

NOTE: Maxim Staffing is a nationwide temporary recruiting company.

The home office was in PA,

but I worked at PayFlex 10802 Farnham Dr, Omaha, NE 68154

*West At Home

Dates: 8/2007 through 1/2013

Address:

11810 Nicholas St,

Omaha, NE 68154

Phone: 877-***-****

Position Details:

(Remote Home Agent / 1099 Independent Contractor)

Process inbound customer service calls for DirecTV Satellite TV Service, from my home office. Offer/process channel upgrades, take account payments & issue credits when applicable, tech troubleshooting, schedule service calls, when necessary, maintain a positive relationship between the customer and DirecTV by giving premium customer service with "one-call resolution."

**LiveOps

Dates: 7/2001 through 8/2007

HQ Address: 1365 North Scottsdale Rd,

Suite 390

Scottsdale, AZ 85257, US

Phone Number: 1-800-***-****

Position Details:

(Remote Home agent/ 1099 Independent Contractor)

Process inbound customers calls for 1-800 products and services "as seen on tv" and infomercials. Follow sales scripts, promote additional sales by offering item accessories and complimenting gadgets, give additional offers as indicated in the script as extra offers and qualifying gifts with purchase. Data entry by entering customer's orders and ensure secure handling of customer's sensitive personal identifying information (PII) in a timely manner.

Contact this candidate