Jaspreet Kaur Dhatt

604-***-****

ad3i8w@r.postjobfree.com

Resume

Professional Summary

Dedicated personable hospitality industry workerwho is an avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. Especially skilled at timely conflict resolution strategies and superior customer service. My other work experiences consist of owner management of a boutique and teaching.

Work History:

Working as Assistant Hotel Manager in Hotel Deoro at Lillooet, V0K 1V0, BC, Canada From September 1st 2022 Till Today.

Worked as Hotel Manager at Apna Hotel & Restaurant, Ludhiana, Punjab, India. 141001 from May 27th 1st 2019 till January 7th2022.

Worked as Assistant Manager at Apna Hotel & Restaurant, Ludhiana, Punjab, India. 141001 from June 1st 2018 till May 26th 2019

Have a valid food safety certificate from British Colombia Canada Province.

Hotel DeOro –

Assistant manager, hotel

From- September 01, 2022 to Date

Job Duties-

Recruit and hire staff, Supervise staff,

Conduct performance reviews, Perform front desk duties, Arrange for and oversee maintenance activities,

Develop and implement policies and procedures for daily operations,

Negotiate with suppliers for the provision of materials and supplies,

Negotiate with clients for the use of facilities

Prepare budgets and monitor revenues and expenses,

Prepare marketing plans, Implement marketing activities,

Enforce policies and procedures,

Develop and implement business plans, Establish work schedules, Assist clients/guests with special needs,

Address customers' complaints or concerns.

Apna Hotel & Restaurant-

Hotel Manager /Assistant Manager

From-June 01, 2018 to January 07, 2022

While working in managerial positions in India, I also worked on the floor and performed front desk and customer service duties too as and when required. The details are as follows-

Front Desk Duties:

Oversaw efficient working of all Front Desk related activities and ensured proper workflow.

Reviewed guest feedback online and on hotel website.

Scheduled bookings and checked guests in and out during busy periods.

Answered phones and responded to email inquiries.

Maintained an inventory of supplies and forms for front desk.

Processed invoices and assisted with guest payment issues.

Administrative & operational Duties:

Oversaw hotel staff performance and assisted with the preparation of staff assessments.

Sought to resolve conflicts in a professional courteous manner.

Maintained inventories of hotel supplies and prepared purchase orders.

Supervised working of Hotel Supervisor and Front Desk employees.

Prepared required paperwork and provided reports to department.

Monitored employee performance, performed appraisals according to company policies.

Trained all new employees in following proper hotel procedures.

Coordinated with hotel manager and collated all payroll information.

Ensured compliance to all department policies and procedures.

Customer service skills:

Analyzed customer requirements and ensured timely completion of all needs.

Maintained optimal customer relations and coordinated for same.

Monitored customer checks in and evaluated all registration of employees.

Administered all wakeup call requests and ensured completion.

Managed guest faxes and distributed it accordingly.

Facilitated in all customer check outs.

Administered processes for all customer payments according to policies and procedures.

Boutique Merchandise:

Sole proprietor of Dhatt Boutique since March 1st 2015 to May 15th 2018, Mullanpur, Punjab, India. 141101

Described use and operational of merchandise to the customers.

Received and processed cash and credit payments for in-store purchases.

Worked as a team member to provide the highest level of service to customers.

Maintained friendly and professional customer interactions.

Art & Craft Teacher:

Worked as an Art & Craft teacher at Garden Valley International School, Machhiwara, Punjab, India, 141115 from April 2009 to February 2015

Outstanding knowledge and expertise in art & teaching.

Good knowledge in visual arts and sculpture.

Solid interpersonal, teaching and communication skills.

Ability to teach drawing and painting to students.

Education:

Successfullyaccomplished English language proficiency test IELTS with overall band score – 5.5 in April 2023

First- aid certificate from St. John Ambulance Association, Ludhiana, Punjab, India

Indra Gandhi Institute of Technology & Management, India.

August 2011

Master of Arts from Panjab from Panjab University, Chandigarh, Punjab, India

April 2004

Bachelor of Arts from Panjab University, Chandigarh, Punjab, India

April 2002

Grade 12th from Punjab School Education Board, Mohali, Punjab, India

March 1999

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