Customer Service Data Entry

JANIEL PECHARDO

“Everyone has a desire to win, but only champions have a desire to prepare.”

Mobile: 403-***-**** Email: ********@*****.***

OBJECTIVE

Seeking a secure, stable, engaging & challenging position where I can exceed my client’s expectations through my professional, technical & strong people skills, also to be an integral part in contributing to the success of the company.

SKILLS

Over 5 years of solid customer service background, highly inquisitive, quality focus, task & detail oriented, professional individual with solid computer & organizational skills. Ability to manage multiple projects & meet deadlines. An innovative & exceptional client relationship work ethic combined with strong commitment to excellence in all undertaking.

WORK EXPERIENCE

Linde Medigas (Mar/17 – Present) - C.S. Specialist/Order Processor

oSolid commitment to provide exceptional & unique customer service w/ strong data entry skill.

oAccurately receive, verify medical information regarding new O2 starts, process order request through phone, email & walk in.

oDirectly work w/ hospitals, clinics, facilities & clinical or healthcare staff regarding client’s medical records, changes w/ their files, O2 needs & other required medical eqpts.

oCoordinate w/ billing dept. about private accounts, invoices, prices, collecting payment & refunds.

oLiaise w/ distribution dept. about O2 deliveries & supplies for scheduled clients, on call deliveries & special request.

oInvestigate & identify issues about their O2 eqpt & needs, offer the best possible solution.

oAddress client inquiries about order status, order adjustment & eta.

oRun daily scheduled deliveries for all set up clients & facilities.

Enerflex (Jan/15 – Jun/16) - Parts/Material Controller

oReceive/accept deliveries from suppliers & vendors.

oEnsure parts inventory & supplies are updated as parts arrive.

oVerify, process rec’d documents & prepare for distribution.

oMake sure each dept. obtains correct products/parts on time.

oCertified forklift operator & other warehouse equipment/tools.

oOrganize, maintain & keep area clean at end of shift.

oCreate clean & safe working environment.

Bison Transport (Nov/12 - Dec/14) -Account Service/Inside Sales Rep

oEfficiently process orders for assigned region, confirming all details are accurate & updating customer’s information in CRM.

oReport status of shipments, trace truck/trailer using map locator & other web tools to provide best answer.

oDirectly communicate w/ planner, dispatcher & clients to confirm schedule of shipments & ETA of truck.

oHandling customer inquiries in a pleasant & professional manner.

oAppointment booking & other duties & projects assigned by the manager.

Dollar Thrifty (Sept/08 – Oct/12) - Rental Sales Agent

oStrong customer service approach to drive & improve sales.

oProcess rentals, payments, upselling optional products & services.

oExplaining upgrades, rates, terms & conditions, resolving overdue rentals.

oClear understanding on how to use effective sales techniques.

oAble to identify & recognize the need & offer solution using features & benefits of products.

oCarry out day to day office duties' & working overtime to achieve goals, correct standards & deadlines.

TRAINING

Software/Application programs:

oMS Office & MS Outlook

oJDE

oEMR

Techniques/Methodology:

oOffice Procedure

oBusiness Correspondence

oFamiliar w/ CRM

Hardware Application:

oConfiguration, optimization of PC & software.

oInstallation of hardware & software components

Certified Forklift Ticket – Leavitt

Machinery (Nov/15 - Nov/18)

Certified First Aider – St. John Ambulance (Jul/19 – Jul/22)

EDUCATION

Solution/Web Developer:

-C.D.I. College

Microcomputer Software Support:

-Academy of Learning

BS Computer Science

-AMACC

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