Professional Objectives

Support/Supervision - Network Installation, PC Hardware, Software & Networks, Personnel on a Professional & Personable basis as Help Desk Support Analyst or PC Support Technician with considerable experience, Programming, System Admin

Participate in a leading edge technologically & innovative organization

Looking for onsite, please be local or near 83616, otherwise forgive for inability to have a presence

Professional Experience Summary

Support Specialist / Consultant - Hardware, Software, Networks, Inventory Control,

Instructing use of hardware – PC’s, Minis, Software, Multiple Networks & topologies, in

Classroom and user assistance/instruction, System Administration 33+ yrs.

Programmer / Program/Analyst - PC’s, Mini, Mainframe Private/State Service Developing software, systems, server apps and solutions and learning new languages or utilizing one listed below 14+ yrs.

Lifetime of education via self-taught utilizing manuals, as OS’s they came online – acquire manuals to augment learning and experience all which well exceeds a Baccalaureate

Many various CRMs to manage client relationships and have developed the same as well

Have maintained or installed PCs since their beginning and adding on peripheral equipment simultaneously.

I am very trainable with office machine products. Trained on mechanical, electro-mechanical, copier, electronics, etc...

Have been trained with a foray of experience in printers, copiers and programming languages

Proven experience in managing an several individuals in help desk or service desk, in a customer-centric environment

Areas of Technical experience

Operating Systems

Win 9x, NT, ME, 2K, XP, Vista, Win 7, 10, 11, Server 2016, iPhone, Android, HP 3000

Hardware

All levels of CPU’s and motherboards, complete systems build and repair, additional peripheral equipment troubleshooting, setup and software support of all kinds. (Get an idea of list just below)

Additional Knowledge areas:

Proprietary Software Products

Development/Database Languages

Microsoft Office Suites 1993 - 2019

COBOL/PL1/BAL

MS SQL Server

Clipper

MY SQL Server

dBase II & III

Lotus Notes Script

Delphi 5

Corel Office Suite

Visual Test

WordPerfect from v5.1 – 10

Visual Basic

Active Directory

Visual Studio

Front Page

Crystal Reports

Image 3000

MS Access

Visual/Dos FoxPro

At last count: 34 languages over career (still learning)

Visual Pro Matrix

Formal Education

Boise State University Votech - Associates in Business Machines Technology (OMR) 1974-1976

GPA 3.58 - Graduated Cum Laud

Dean's List 3 Semesters

Boise State University - Computer/Info Science, Data Processing emphasis 1975-1986

GPA 3.58

Accumulative academic credits 98 equivalent to baccalaureate

Security Clearance: DOD Secret Clearance - Issued 7/1/2020

Military Service: Veteran - US Navy

Covid Vaccinations & boosters - Moderna via VA – done as of 28 Feb 2023

Meeting attendances can be done via electronically

Professional Experience Chronology

Computer Medic & Support – IT Tech support & Consulting 1988 to Present with interspersions

Utilize a full breadth of Network Cross Platform support/Installation and Systems/Software development on multiple RDBMS’s public and private engagements, hardware support, networking support, programming

Software development of multiple projects utilizing Visual Studio, Visual Basic, Access, SQL, multiple databases - utilizing Database products as listed on previous page

Third Party support PC’s & networks, printers: laser, desk jet, dot matrix Win NT,

98, 2000, XP, 7, 10, 11 LAN/WAN networks, multiple MS Office suites supported, POS’s

Direct Customer service/support - multiple levels & facets of user and site support where individuals’ needs from simple to complex help

Classroom Instructor - Intro to Computer & Concepts – Albertson’s College performing the primary instruction in collaboration for a new instructor.

Greenleaf Friends Academy on computer development committee – setup classrooms and office database software & systems, System Admin

Multiple other responsibilities as needed for varying customer needs

Support various small to large: PC’s, office printers doing Preventative Maintenance & Repair, installation

Install & Support PC’s & Networks: XP, LAN/WAN networks, System Administration, Active Directory

Web-page development and graphics rendition with support

Develop applications in Clipper, dBase III and support & Fox Pro, Access

Add extra support as a variation and change with organizations

Used a variety of ticketing systems: System Manager 7, HP, Remedy, in-house WDS Global

Extended Professional Education Self Study on Win OS’s, Office suites

Security Clearance DOD Secret Clearance - Issued 7/1/2020

Supervise people and insert other tech support jobs into this one…

H&R Block – Field Support Tech 3 tax seasons. latest 2022

Support multiple stations, server, large printers, network, Cradlepoint interface in a District of 29 tax offices

Installed stations: POS, Appt. scheduling, Tax agent stations, 2016 enterprise server, Bomgar remote

Support and maintain Lexmark large desktop printers on networks in offices & classrooms

ABBTech – NMCI - IT Technical Support May 2012 – Dec 2012

Contract support of PC’s & networks: XP - Win 7, System Administration via Active Directory ADEO, multiple MS Office suites supported, remote connectivity / break fix

Direct Customer service/support - multiple levels & facets of user and site support where individual’s needs are simple to complex help

WDS Global – Verizon Phone Technical Support Aug 2009 – June 2011

Receive incoming calls to support a variety of Phone devices and wireless data devices

Troubleshoot problems with phone and network devices especially where knowledge of PC’s plays a pivotal role in trouble shooting and resolving issues for Blackberry’s, iPhone, Android, Smartphone, Apple devices, wireless devices and extended customer service

Deliver to customer high degree of satisfaction with clarity of communication and resolution of problems on first call.

ABS – IT Technical Support

1993-1996

Third Party Support PC’s & Networks, Win NT, 3.11, 95, 98. LAN/WAN Networks, System Administration, MS Office suites support, POS’s

Direct Customer service/support - multiple levels & facets of user and site support where individuals’ needs are simple to complex

Contractually Utilize a full breadth of Network Cross Platform support/Installation and Systems/Software

Morrison Knudsen - Software Support Analyst II

1988 -1989

In house support of estimating package for heavy construction developed Clipper on a relational database platform.

Support PC hardware as needed.

Develop applications in dBase III and Clipper support

Relational database creation and conversions

Truss-Joist - Programmer Analyst

1985-1987

Support in house developed COBOL systems for all departments particularly accounting

Develop in house programs in COBOL and OS/MVS JCL & VSAM on Mainframe

Relational database creation and conversions

Structured Paul Knoll Programming of COBOL Apps.

Department of Education - Programmer Analyst

1980-1985

Support in house developed COBOL systems for all sections of the department

Develop in house programs in COBOL and Transact3000 on Image3000 relational databases & KSAM

Support Network for HP 3000 system/ Systems Admin

Relational database creation and conversions

Paul Knoll Structured Programming of COBOL Apps.

Additional positions on request

Fact Sheet

Environments

Networks: Windows, WinNT, LANtastic, Novell

Op systems: Win 9x through Vista, MPE V, OS/MVS, DOS/VSE, PICK, AOS/VS, Multiple LAN's

Data Communication: TCP/IP, Blast, PCAnywhere, ProComm Plus, 3270/3780 Emulation, \

Mainframes: IBM 370, 4341, 3093

Minis: HP 3000, Microdata Royale

Micros: All level of PC hardware thru Core 2 processors

Editors: Word, Ultra-Edit, VB, TSO, Panvalet, Xedit, Kedit, Ted, Speed-Edit, Pedit, Word Perfect, Qedit

Databases: MySQL, SQL, Rapid 3000, Image 3000, KSAM, dBase, Clipper, FoxBASE+, FoxPro, Visual FoxPro, MS Access, FileMaker Pro

Spreadsheets: Excel, Microsoft Works, Lotus 123

Test development software: Visual Test

Software Development Languages & Relational Database

Languages:

COBOL 13 yrs.

Micro Focus COBOL 2 yrs.

dBase 11 yrs.

Clipper 11 yrs.

FoxPro 8 yrs.

Visual FoxPro 3 yrs.

Visual Pro-Matrix (Visual FoxPro Add-on) 1 yr

Access 2.- 2003 5 yrs.

Visual Basic 3 yrs.

Visual Studio 3 yrs.

MySQL 3 yrs.

MSSQL 3 yrs.

PeopleSoft - Tools I & II, SQR/SQL, 1 yr.

Query Basic & Advanced,

Crystal Reports Basic & Advanced

Visual Test 1 yr.

At last count: 34 languages over career (still learning)

Intermediate Skills: A + Essentials and Practical Application, A + Support Skills, Access, Brainstorming, Budgeting, Collaborating, Data Analysis, Excel, Google Drive, Install, Manage, and Use Windows 10/11, Internet Explorer 11, Secure & Safe Browsing, Inventory Management, iOS 12: Using iOS for iPhone, Microsoft PowerPoint, Microsoft SQL Server, Microsoft Windows 10

Expert Skills: Access, Adobe Acrobat DC, Information Technology - Post-Sales Technical Support, Information Technology - Pre-Sales Technical Support, Information Technology - Technical Customer Support, Information Technology - Technical Helpdesk, Internet Explorer 11, File Sharing, and Recovery in Windows 8, Internet Explorer 11: Edge, Secure & Safe Browsing, iOS 12: Using iOS for iPhone, Microsoft OneDrive, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft Teams: Getting to know the application, Microsoft Windows 10/11, Microsoft Word, MySQL Database Development: Introduction, Networking Devices, Networking Hardware, On-site Customer Service, Outlook Online: Formatting Email, Outlook Online: Organizing Email

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