Customer Service Representative
Resume:
Sep **** - Present
Apr ****- Sept 2022
Meajé Bruce
443-***-**** • ad3i7l@r.postjobfree.com
Call Center Representative
Resourceful and professional customer service representative with 5+ years of customer service and phone etiquette experience. Looking for a role to leverage my customer service skills, management and active listening skills. Looking for a position to highlight my problem-solving skills.
Work Experience
Child Care Respite Aid
Children Achieving Maximum Potential, Columbia,MD
Provides one-on-one care to child with Autism Spectrum Disorders. Provides direct care when the child’s primary caregiver is not available. Respite care may include assistance with activities of daily living. Individualized care for the child to be familiarized with the child’s needs. Maintain confidentiality of client information.
Keep a record of a summary of activities on the daily notes section of the time sheet.
Pawnbroker
SUPERPAWN, Laurel, MD
Operated a cash register to process cash, check and credit card transactions. Built customers confidence by actively listening to their concerns and giving appropriate feedback exercising sound judgment in issuing credits making exceptions to customer polices to maintain high levels of customer satisfaction. Organized and located inventory and updated store spreadsheets. Answered customer questions and addressed problems and complaints in person and via phone assisted in managing company database and verified and modified member information balanced needs of multiple customers at a time Grooming Salesperson
Respected Roots, Hanover, MD
Ensured that all customers receive excellent service through direct salesmanship, and prompt and courteous service.
Greeted customers at door and determined their individual needs. Aug 2021- Oct 2021
Oct 2022- Apr 2022
Aug 2014 - May 2018
Ensured customer satisfaction at every stage of sale. Recommended new products and upcoming events to customers. Responded to all customer queries with accuracy and courtesy. Completed each transaction in a quick and efficient manner. Business development manager
Wilkins Automotive, Hanover, MD
Learned methodologies, processes, systems and tools to execute high volume outbound calling campaigns to generate highly qualified sales leads for the field sales team
Implemented experimental methodologies to enhance the lead generation process and effectiveness of the program
BDC Representative
Yogurt Mountain, Hanover, MD
Monitored inventory personally.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Ensured proper cleanliness was maintained in all areas of the bar and front of house.
References
Kaiya Hope, 443-***-****-GardaUS, Landover, MD
Leanne Pringle, 347-***-****- John Hopkins, Columbia, MD Education
DuVal High School
Specialized in engineering and business development. I served as a parliamentarian for two years for the establishment of FBLA, I also did community work as a sports medicine trainer for 3 years. Other Activities
I enjoy listening to a podcast and getting to know what the human mind is like, I am currently a part of a nonprofit organization that helps find the cure to autism.
Contact this candidate