Shelly Volpe

Roseville, MI

Motivated individual with extensive customer service and business experience seeks customer service/ sales position in the Insurance industry.

Authorized to work in the US for any employer

Work Experience

Customer Service/Sales Representative

State Farm Mutual Automobile Insurance Company - Roseville, MI January 2023 to Present

Deliver high-quality customer service while engaging with the client to discover insurance needs, quoting the client the best options for their needs. Cold, calling as needed when there are no warm leads. Engaging each and every client individually and providing the upmost service. Escrow officer/Processor

Sterling Title, LLC - Sterling Heights, MI

March 2019 to August 2022

Exchange information with lenders and other Title companies daily, such as fees, taxes, and conditions associated with the upcoming settlement.

• Ensure all assigned projects are completed and delivered to meet associated deadlines.

• Efficiently obtain water status, taxes and order payoffs.

• Correctly schedule closings and prepare closing documents. Escrow Officer/Processor

Title Connect - Clinton Township, MI

February 2016 to February 2019

• Quick and friendly customer service.

• Efficiently obtain water status, taxes and order payoffs.

• Effectively communicate with agents, lenders, title companies and buyers/sellers.

• Correctly schedule closings and prepare closing documents. Manager/Owner

Shelly Kelly's Irish Pub - Fraser, MI

January 2010 to December 2016

Review financial statements, sales and activity reports and other performance data to measure productivity. Manage special events and catering.

• Manage staff, preparing work schedules and assigning specific duties.

• Determine staffing requirements, interview, hire and train new employees.

• Perform sales floor work, assisting customers and stocking shelves. Sales Manager/Owner

Allstate Insurance Volpe Agency - Clinton Township, MI April 2007 to May 2010

• Sell various types of insurance to businesses and individuals.

• Call on policyholders to explain, analyze and suggest changes to current coverages.

• Ensure policy requirements are fulfilled.

Education

LICENSE

Macomb Community College - Warren, MI

2020

High school diploma or GED

Skills

• Escrow

• Insurance Sales

• Salesforce

• Fair Housing Regulations

• Cold Calling

• Property Management

• Management

• Communication skills

• Title processing

• Sales Management

• Typing

• Payroll

• Office Management

Certifications and Licenses

Title producer license

Present

Certified Notary Public

Property & Casualty License

Present

Life Insurance License

Present

Health Insurance License

Present

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