Dallas, TX ***** 214-***-**** ad3i5d@r.postjobfree.com

TYLER YEAGER

I am a well-organized, Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer desires, and providing customized solutions to build loyalty.

PROFESSIONAL

SUMMARY

SKILLS ● Problem-Solving Ability

● Documentation

Administrative and Office

Support

●

Calm and Professional

Under Pressure

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● Typing Proficiency

● Clerical Support

● Microsoft Word

● Customer Relations

● Call Center Operations

● Customer Service

● Filing

● Records Preparation

Policy and Procedure

Adherence

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● Appointment Scheduling

● Data Collection

● Call Management

● Paperwork Processing

● Product Knowledge

● Data Entry

● Research

● Active Listening

● Problem Resolution

CUSTOMER SERVICE REPRESENTATIVE 11/2021 to 03/2023 McKesson

ASSISTANT MANAGER OF OPERATIONS 01/2017 to 03/2020 Jersey Mike's Subs

WORK HISTORY

● As a CSR, I ensured patients received help when it came to:

● Enrolling them in the program to receive free medication

● Entering patient's information into Salesforce

● Sending prescriptions to the pharmacy for processing

● Sending out refills for delivery to the patient. As the assistant manager, I performed and oversaw day-to-day operations, including but not limited to:

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● Recruiting, interviewing, hiring and training employees Monitoring and evaluating employee work performance, following up on areas needing improvement

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Supervising daily shift operations and ensuring compliance with all restaurant policies, standards and procedures

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Monitoring cost control, handling cash, ordering inventory and preparing nightly closing reports

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● Consistently thriving and maintaining a positive attitude in a fast-paced environment Taking responsibility for customer satisfaction, resolving food and hospitality issues as needed to ensure guests' expectations were exceeded.

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CUSTOMER SERVICE REPRESENTATIVE 07/2014 to 12/2016 Maximus

OFFICE ASSISTANT CUSTOMER SERVICE 01/2007 to 12/2011 Johnson's Personal Touch

● As a CSR, I ensured veterans received appropriate government support by: Understanding various government programs and navigating the ins and outs of matching veterans' needs with available programs

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Making calls to veterans, gathering information to understand their unique challenges and creating patient profiles based on my assessment of their individual needs

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Making calls to physicians, verifying their ability to provide the unique services needed, and setting appointments accordingly.

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Receiving and making calls to all clients and perspective clients, providing information about cleaning services offered

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● Setting up all business accounts and references

Providing all customer service and collection processes on all overdue and delinquent accounts.

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Allen High School, Allen, TX

Diploma, 01/2007

EDUCATION

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