Thomas J. Swann

*** ********* ******.

Brooklyn NY 11208 Mobile: 347-***-**** ad3i4x@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Spectrum Cable

Sales Representative 3/2019 - CURRENT

• Contacts homeowners, apartment managers, and other prospects to sell cable television service.

• Compiles lists of prospective customers from lists of homes that do not have cable television.

• Writes service installation orders,

• Meets and often exceeds sales quotas.

• Travels throughout assigned territory to call on prospective customers in their homes to solicit orders.

• Performs cost-benefit analyses of existing and potential customers. Prestige Blinds LLC

Installation/Sales Associate 3/2014-1/2019

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.

• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.

• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.

• Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

• Documents service and installation actions by completing forms, reports, logs, and records.

• Maintains customer confidence by keeping service information confidential.

• Updates job knowledge by participating in educational opportunities; reading professional publications. BDBG Marketing Inc., New York, New York

Event Promoter/Coordinator 6/2012-3/2014

• Assist in marketing all special events within specific time and budget constraints

• Oversee and create promotional and marketing content for mass emailing and social media outlets

• Maintained a following of over 5,000 direct and, social media contacts e.g. Face Book, Twitter, and Instagram

• Manage all table host staff for each event, while ensuring that service and quality standards are met

• Responsible for editing and processing multiple contracts and invoices

• Ability to negotiate with venue owners, vendor, managers, and personnel in a professional manner

• Demonstrate the ability to provide high level client customer service and satisfaction

• Propose and initiate problem solving and solution finding, while maintaining a positive environment

• Book talent, including musicians, bands, and disc jockeys NYC Nightlife, New York, New York 8/2009- 05/2012

Nightlife Host/Promoter

• Responsible for promoting NYC’s top nightclubs, such as Greenhouse, SL, Gansevoort, etc.

• Acquire an extensive following of more than 5000 clients through social networking and relationship building

• Accountable for providing each guest with a positive experience at each event

• Distributed all club and party invitations through email, text, and all social media platforms

• Organized and obtained all promotional material, i.e. flyers, photos, venue information

• Develop guest lists and all VIP guest accommodations and ensure proper communication is executed New York & Company 01/2007- 05/2009

Sales Associate

Present and sell all products and services to consumers in a detailed and professional manner

Interact with customers in person and on the phone to determine and meet their merchandise needs

Utilizing company resources to generate traffic and to maintain customer contact to build business

Achieve personal sales performance goals as well as exceed all required sales performance goals

Perform other duties such as stocking, merchandising and housekeeping

Interact and communicate with co-workers and supervisors in a team environment EDUCATION

Medgar Evers College, Brooklyn, NY

Skills

Social/Professional Networking and Negotiation/ Customer Service/ Window Treatment Installation/

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