Professional Summary:

Purposeful store manager with diverse background in management and customer service. Seeks a challenge in management with room for continued growth and professional development. Hardworking adept in customer relations, sales, collections and store management, including opening and closing procedures, banking, merchandising and recruiting. Versatile professional capable of being flexible and accommodating.

Core Strengths:

●Client relation specialist

●Conflict Resolution Techniques

●Meticulous Attention to Detail

●Microsoft Office Proficiency

●Deadline Oriented

●Skilled Multi-Tasker

●Exceeds Sales Goals

●Sales Presentation

●Lead Follow up

●Honest and Ethical

●Sales and Marketing

●Fast Learner

●Excellent Communicator

●Highly Professional

●Resolution Oriented

●Cross-Cultural Sales Background

●Strong People Skills

●Relationship Selling

●Formulating Quotes

●Strong Deal Closer

●Up selling and Consultative Selling

●Drafting of Legal Paperwork

Steward of application and Regulation Policy

Skills:

Routinely helped as many as thirty customers each day in a high-volume retail outlet. Consistently generated additional revenue through skilled sales techniques. Greeted customers upon entrance and oversaw all cash and credit transactions. Assist customers over the phone regarding store operations, product, promotions and orders. Manage the company’s database, verify, edit, and modify members’ information. Consistently recognized by upper management for providing superior customer service. Identified and acquired new high value clients for the company. Simultaneously completed and met all deadlines for large scale successful projects. Formally recognized for playing an instrumental role in the implementation of cost saving measures.

Work History:

Marriott Vacation Clubs

September 2021-July 2023

Reservation Specialist

Handling guests with booking their vacation. Adding any upgrades if needed. Canceling reservation and or changing destinations. Assisting the guests with any monies that are still owed. Booking the guest on any excursions they may take. Getting them connected to car rental and airlines.

Reminder Media (Remote)

October 2019-2020

Account Manager-Sales

Handling client accounts by making phone calls, sending emails and setting appointments. Actively dialing two hundred plus calls a day. Making sure that the correct data is entered in the crm. Daily, weekly and quarterly zoom meetings.

Setting appointments with managing brokers to share the concept of referrals in the real estate market. We help agents stay on top of their mind by connecting with their sphere of influence. Helping realtors grow their business through referral-based marketing.

Live Reps Call Center (Remote)

October 2019-2020

Account Manager/Promotional Model:

Customer service through multiple industries. Assisting businesses by handling the daily calls, social media, ordering, data collection and marketing. Working with the government on world crises situations, such as the Covid-19 testing and the unemployment process. We handle just about any customer service-based industry. My daily activities include but are not limited to; Keeping up with training materials for each client. Checking emails and client portals to ensure the client is getting great service. Assisting employees in the chat room about any questions they may have. Actively taking calls while being proactive in operations. Finding new clients to bring aboard to help them grow their business.

Work History:

CVS

July 2019-2020

Assistant Store Manager:

Opening and closing the store, including counting the cash drawers and tilling the registers. Making regular bank deposits. Assisting in training employees and scheduling. Making sure the vendors are delivering the correct number of items per order. Checking in inventory by pricing and discontinuing items out. Setting floor display and wall sets. Responsible for counting down the pharmacy drawers. Reviewing daily check points and safety measures to ensure employee and customer safety. Keeping up to date with latest information and changes occurring. Reporting to the store manager at the beginning of every shift.

Work History:

Soft Rock.

June 2014- 2017

Sale Maker/Manager: (partial remote)

Actively taking calls and assisting in matching applicants with jobs as well as matching them with local or online schools in their area. Assisting employees with achieving their daily as well as weekly sales goals. Providing the team with accurate allocations. Motivating the team to exceed daily records. Making sure that there is a constant positive atmosphere while continuing to be proactive taking calls. Attending weekly and daily meetings with upper-level management. Brainstorming over innovative ideas to make daily operations run more smoothly. Overall, just being a leader to all employees.

Work History:

Yellowbird Consignment Co. Sanford FL.

October 2012- December 2014

Store Manager:

Contributed to the company’s vision of being an industry leader in customer service through quality, commitment, courtesy and teamwork. Assisted the owner with influential marketing tips that resulted in profitable sales. Performed standard secretarial duties. Demonstrated leadership ability. Positively reinforced skills, policies and procedures. Effectively recruited, hired, trained, assessed and guided and developed new employees. Traveled to other businesses in the area to increase sales. Enhanced team building and encouraged customer relationships. Overseen cash/or recorded transactions. Maintained excellent safety records and received awards. Worked side by side with my team to encourage profit-oriented thinking, self-motivation, loyalty programs and repetitive selling. Performed light cleaning and organizing duties.

Work History:

Hooters of America, Cape Coral Fl.

June 2001-January 2009

Bartender, Trainer:

Greeted customers entering the store with a positive upbeat attitude. Created a fun family-oriented atmosphere for customers and employees. Maintained a clean and organized work station. Demonstrated leadership and responsibility skills. Encouraged employees to upsell the menu and merchandise items. Worked as a team player in performing product assisting, cashier and cleaning duties while providing a unique customer service. Traveled with the company to celebrity events such as; golf tournaments, baseball and hockey games. Established high ethical standards and maintained positive role modeling skills.

Work History:

The Balancing Act, preschool mobile gymnastics, Cape Coral FL

August 2003-2005

Owner/operator:

Researched similar businesses to determine the competitive advantages. Networked to anyone and everyone who could be possible customers. Communicating with the customers and students. Drafting and sending invoices, flyers, and business plans. Handled all the administrative duties. Answered phones, bought office supplies, filing paperwork and other duties as requested. Promptly assisted customer complaints in a timely manner. Worked with children on the importance of health and nutrition. Provided a positive teaching atmosphere for preschoolers. Specialized in improving motor skills, agility, flexibility, and discipline. Coordinated routines and class plans to maintain an upbeat and energized setting.

Education:

Climer School of Real Estate 5104 N Orange Blossom Trail #218 Orlando, FL. - 2013

International Academy Design Technology 6039 Rio Grande Blvd, Orlando FL. - 2011-2012

Florida Massage Academy and skin care 4387 Colonial Blvd Ste 100 Ft. Myers- FL. 2004-2005

Horizon Healthcare institute 4048 Evans Ave. #301A Ft. Myers, FL. – 2003

The Art Institute of Ft Lauderdale 1799 Southeast 17th Street Ft Lauderdale Fl.- 2001

Cape Coral high school 2300 Santa Barbara, Cape Coral FL.-1998-2001

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