Customer Service, handling food, barista

FRANCES HOOD

PROFESSIONAL SUMMARY

High-energy, reliable worker offering strong multitasking, problem- solving and communication skills. Strives to create positive customer experiences.

WORK HISTORY

Kitchen Staff Member, 06/2023 to Current

Malco Theaters - Collierville, TN

• Maintained clean, trash-free workspaces to maximize productivity and safety.

• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

• Made food according to standard recipes with requested changes for customer satisfaction.

• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

• Delivered food to customers in a timely manner.

Cashier, 11/2022 to 05/2023

Guthries - Collierville, TN

• Greeted customers entering store and responded promptly to customer needs.

• Built relationships with customers to encourage repeat business.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Worked flexible schedule and extra shifts to meet business needs.

• Cleaned and stocked the front of the store

Ice Cream Server, 07/2020 to 12/2022

Levee Creamery - Germantown, TN

• Greeted incoming customers and provided reliable, friendly customer service.

• Explained ice cream flavors, toppings, sundaes, and other menu items to customers

• Kept tidy and organized area to comply with cleanliness standards.

• Processed sales transactions for cash, debit, and credit purchases.

• Provided details on seasonal flavor availability, ice cream source, allergens, and specials.

• Kept drawer balanced by accurately processing cash, credit and debit payments.

• Maintained menu knowledge to provide recommendations and answers to customer questions.

• Brewed coffee and tea and changed out drink station syrups. CONTACT

Address: Germantown, TN 38139

Phone: 901-***-****

Email: ***************@*****.***

SKILLS

• Dedicated Work Ethic

• Organization and cleanliness

• Customer service orientation

• Teamwork and collaboration

• First aid knowledge

• Time management abilities

• Food Preparation

• Attention to detail

• Drawer Balancing

• Refund Handling

• Product Knowledge

EDUCATION

GED, 05/2023

Briarcrest Christian School - Eads, TN

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