Disaster Recovery Project Management
Resume:
STEVEN DeFARIA
Riverview, FL ***** 617-***-**** *************@*****.***
https://www.linkedin.com/in/stevendefaria/
IT RISK ANALYST
Information Technology professional with solid experience in IT risk analysis, disaster recovery, and business continuity. Strong verbal and written communication skills. Proven success in leading cross functional teams to achieve a common goal. Ability to communicate and simplify technical issues to a general audience. Excellent meeting planning and facilitation skills. Resourceful ability to adapt to changing priorities. Results oriented team player with ability to work independently.
KEY SKILLS
Quality Management Risk Analysis Business Continuity Meeting Facilitation
Project Management Microsoft Office (Word, Excel, PowerPoint, Project, Outlook)
EXPERIENCE
GE HEALTHCARE
Staff Risk Analyst / Team Lead Jun 2018 – Dec 2023
Successfully drove annual Disaster Recovery (DR) testing program for critical GEHC applications as well as facilitate the execution of all DR exercises.
•Managed project risks & scope changes achieving GE Healthcare Project Management Delivery Excellence.
•Provided cross-functional leadership for multiple technical teams.
•Estimated budgets, track project statuses, and provide metric reporting to leadership team.
•Ensured compliance to GE disaster recovery testing policy for all critical enterprise applications.
•Ensured compliance around ISO27001, SOX, HIPAA
•Drove simplification of DR documentation templates, allowing for each application owner to easily create DR documents while maintaining a uniform, professional format to all DR documents.
oBusiness Impact Analysis
oDR Plan
oDR Testing Summary Report
•Implemented a Disaster Recovery yearbook to show applications in scope for testing along with application owners, document ID #s, calendar of DR tests, and tracking of outstanding and completed testing exercises.
•Coached and mentored team members.
DIGITAL HANDS
Technical Account Manager Sep 2016 – Jun 2018
Led projects to implement security solutions for new managed services customers.
•Collaborated with customer, Security Ops, and Sales team to coordinate timely implementation.
•Developed and delivered customer Operational Readiness playbook.
•Coordinated with security engineers to ensure new products and services are documented and operationalized before turnover to Operations.
GE HEALTHCARE
IT Project Manager / Team Lead April 2010 – Jun 2016
Successfully drove annual Disaster Recovery (DR) testing program for GEHC enterprise applications and Hosted Technology customers that have subscribed for DR testing.
•Managed team of 4 reports as well as coached and mentored team members.
•Maintained SOX and HIPAA compliance regulations for disaster recovery testing.
•Grew the Disaster Recovery testing program in GEHC from 14 applications (2013) to 24 (71% increase 2014) to 52 (116% increase 2015).
•Oversaw IT projects using an Agile approach.
•Provided cross-functional leadership for multiple technical teams.
•Identified, evaluated, mitigated, and remediated risk when necessary.
•Estimated budgets, track project statuses, and provide reports to leadership team.
•Ensured compliance to GE disaster recovery testing policy for all critical enterprise applications.
Improved user experience and customer satisfaction by 65% with creation of Support Central community team page, CIO metric dashboards, and document templates allowing for self-sufficiency and reducing inquiries to team.
Steven DeFaria *************@*****.*** Page 2 of 2
GE HEALTHCARE, IT Project Manager / Team Lead, continued
•Delivered proactive communication approach with customers, hosting a monthly review call with CIO DR Risk Leaders for purpose of transparency, education of DR planning processes and expectations.
•Educated customers thru creation of online courses.
•Drove simplification of DR documentation templates, allowing for each application owner to easily create DR documents while maintaining a uniform, professional appearance to all DR documents
•Implemented a Disaster Recovery yearbook to show applications in scope for testing along with application owners, document ID #s, calendar of DR tests, and tracking of outstanding and completed testing exercises.
•Facilitated the execution of all DR tests.
•Consistently improve upon recovery time objectives by more than 50% resulting in faster recovery times for critical GE Healthcare enterprise applications.
GE HEALTHCARE
IS System Engineer Jan 2006 – April 2010
Installed, configured, maintained, and supported company Windows servers.
•Performed server backups, upgrades, patching, hardware maintenance.
•Supported Engineering team’s HP Alpha servers running OpenVMS OS.
•Created a Network Management Rail, allowing for support of firewalled environments (DMZs).
ADDITIONAL
IDX SYSTEMS CORPORATION
Systems Engineer
Installed, configured, maintained, and supported company Windows servers.
•Performed server backups, upgrades, patching, hardware maintenance.
•Supported Engineering team’s HP Alpha servers running OpenVMS OS.
System Software Consultant
Provided systems support to IDX customers who maintained their own IDX software hosting environment.
•Assisted customers in resolving hardware, software, and OS issues (OpenVMS OS and Intersystem Cache).
•Supported backups, restores, system upgrades, printer configuration, and database maintenance.
Technical Installation Consultant
Coordinated the scheduling, resource management, and completion of systems installations, projects, and training.
•Installed and configured customer systems (Intel w/ Windows OS and HP ALPHA w/ OpenVMS OS).
•Developed Customer Systems Management Reference Manual.
•Performed customer systems management training.
Data Communications Analyst
Supported / maintained data communications hardware and telecommunications links for IDX hosted customers.
•Resolved data communications issues a customer may have experienced with their IDX hosted healthcare data.
EDUCATION
Attended Bridgewater State University, Computer Science major
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