Richard Martin

Chicago, IL *****

ad3i46@r.postjobfree.com

+1-872-***-****

Work Experience

System Administrator

Lexus Central Area Office - Naperville, IL

February 2023 to Present

• Install and configure hardware and software using SCCM.

• Set up and edit new & existing user’s accounts and provisions with Active Directory.

• Monitor performance and maintain systems according to requirements.

• Troubleshoot hardware issues and outages.

• Troubleshoot and assist users with navigating Office 365 applications.

• Assisting users with mapping network drives and printers.

• Create and edit SharePoint pages and folders.

Field Technician

Verizon - Rolling Meadows, IL

December 2021 to December 2022

• Perform physical installation, repair, maintenance, and testing of Verizon equipment as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Utilizing Service Now ticketing system to communicate, troubleshoot and resolve issues for corporate office and store associate end-users.

• Studying and utilizing Verizon installation manuals to install Verizon project equipment such as retail lockers, security cameras and store re-builds.

• Used personal vehicle to travel to my 26 Verizon store locations to provide in person assistance when needed.

Desktop Support Specialist

TCA Health - Chicago, IL

November 2020 to June 2021

• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices and other computer and telecommunications equipment.

• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.

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• Respond to tickets via email and phone and troubleshoot and resolve problems in a timely manner.

• Document procedures, standards, best practices configurations, settings, installation sequences and backout instructions.

Desktop Support Specialist

MIMO LLC - Downers Grove, IL

September 2019 to November 2020

• Respond to tech inquiries via email, through online chats, over the phone, or in person.

• Walk customers step-by-step through the problem-solving process.

• Help with troubleshooting hardware and software.

• Follow up with customers to ensure satisfactory service. Education

Associate in applied technology

Computer Systems Institute - Chicago, IL

August 2011 to December 2014

Skills

• Active Directory

• Microsoft Office

• Telecommunication

• Mobile devices

• System administration

• Maintenance

• Customer service

• Computer networking

• Computer skills

• SCCM

• ServiceNow

• SharePoint

• Software troubleshooting

• Desktop support

Certifications and Licenses

CompTIA A+

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