Mary Ruff ***** w. Division St Lockport IL

708-***-**** ad3i3e@r.postjobfree.com

Objective: To obtain position in which I can utilize my skills and qualifications within a growth-oriented company.

Roto-Rooter Plumbing & Water Restoration Lombard, IL

Dispatcher December 2014 to Present

• Liaison between our field technicians and customers nationwide.

• Distribute jobs to field technicians.

• Manage the workload of field technicians throughout the Eastern portion of the country.

• Interact with customers to keep them informed of the status of their assigned field technician’s arrival.

• Relay necessary job information to the field technician.

• Resolve any customer service issues.

Scotts Lawn Services Woodridge, IL

Dispatcher/CSR Full Time(Seasonal) March 2014 To October 2014

• Responsible for performing accurate data entry. Production, Invoices, new sales, account edits

• Provide phone inquiries from potential and current customer for lawn

• CSR issue payments, and cancellations, advanced problem-solving skills, handle billing issues

• Dispatch to lawn technicians, tree & shrub technician’s sales representatives.

Johnson Services Group (Pivotal Home Solutions) Naperville, IL

Dispatcher/CSR Full Time(Temp) October 2013 to January 2014

• Responsible for services provider Dispatcher Operation

• Provide Scheduling and routing of HVAC work to field technicians

• Responsible for monitoring assignments and supporting the Field Technicians and call center

Manpower (ExxonMobil) Joliet, IL

Dispatcher/Crew Scheduler FT (Temp) May 2013 to July 2013

• In charge of daily dispatch operations for thirty cranes, including weather checks, routing, crew Equipment selections, and fuel loads

• Generate dispatch releases and secure final signoffs from

• Assigned Coordination’s 8.5 to 110 Ton Cranes.

• Maintain crew schedules for 25 crew members

Manpower(Harris Bank) Plainfield / Orland Park IL

Teller (Temp) November 2012 to February 2013

Computer Operator.

Customer services oriented with strong problem solving and analytical skills.

Extensive knowledge of products and services

Posses advanced knowledge of handling cash and complex banking transactions.

Cross selling products through referrals and out bounding calling

Process bonds also responsible for the night drop

Manpower(Harris Bank) Joliet IL

Personal Banker (Temp) September 2012 to October 2012

Did all aspects of personal banking such as opening new accounts, CD's, opened IRA’s and rollovers.

Processed all checks orders.

Opened credit and debit accounts

Wire Transfers.

Assisted existing clients with financial needs by recommending products, solution and financial services.

Cross selling products through referrals and outbound calling

ARS Towing & Recovery Brookfield IL

Office Manager January 1993 to March 2012

Received calls and dispatched out to drivers.

My job description required me to do accounts receivable, accounts payable.

Computer Operator

Management of the books.

Standard Federal Bank Chicago IL

Teller/Supervisor 1988 to 1992

Strong customer services experiences.

Experienced in opening and closing the facility.

Responsible for teller overrides.

Management of numerous tellers and accessing the vault

Very experienced of running a cash drawer.

Great sales referrals and cross self

Education: Southwest Business School Chicago IL.

Business Certificate

Hinsdale South Darien IL

Business Certificate

References: Available upon request

Contact this candidate