Syeda Aisha Rahman

*** ******** ***, ******, ** *0114

T: 770-***-****

E: ad3i3b@r.postjobfree.com

Professional Summary

Organized, results orientated and passionate about delivering an outstanding customer experience, I pride myself on using excellent interpersonal and communication skills to develop good relationships with key stakeholders to meet customer requirements.

Highly adept and knowledgeable in customer service, both in person and over the phone, I am seeking an opportunity in the service or banking industry to build on my current skill set and experience. Key Skills

Proactive – Always reviewing current targets to ensure I am focused on the best outcome and not just reactive.

Organization, Planning & Prioritizing – Critical in my role in ensuring service level agreements & customer requirements are met or exceeded.

Change Management – Having a flexible approach to deliver against unplanned/unforeseen requirements.

Communication Skills – Communicating effectively through varying methods, both internally and externally.

Results Focused – Experience in delivering against set monthly targets while reviewing opportunities to upsell.

Working Well Under Pressure – Ability to remain calm and focused whilst delivering the required outcome. Employment

Live Operator 2015- Present*

LiveOps

- Effectively handle inbound client queries, updates and complaints over the telephone in relation to various products and services including Tristar products, infomercials, life insurance, medical insurance, Pizza Hut and donations.

- Maintaining and ensuring the safekeeping of accurate records by logging and tracking all calls in the internal case management tool and ensuring that all relevant systems are up to date and accessible when necessary.

- Consistently receiving positive feedback from senior management and customers through high performance achieved by building good customer relationships, upselling and proactively supporting customer retention and renewals.

- Ensuring availability during peak times through a flexible schedule to best support the business where there are high volume of calls and opportunities.

- Continually seeking opportunities to upsell through service delivery and a ensuring there is a good understanding of product and services on offer.

Full-Time Teller 2006 - Present*

North Fork Bank

- Effectively deal with and process Customer queries and requests in relation withdrawals, deposits, transfers, and passbook updates

- Schedule and ensure the completion of the ATM withdrawals and cash placement in ATM Machines in a timely and secure manner in line with the organizations policies and procedures.

- Delivered products and services training to new staff members whilst assigning and delegating tasks to team members on behalf of management.

- Supporting senior management in producing personal development plans and scheduling performance assessment reviews.

- Assisted the compliance teams for regular audits ensuring the bank met the objectives and requirements and were within the stipulated compliance parameters

Manager 2005 - 2006

Micciches Hair Salon

- Managed the inventory of the salon products, ensuring there were regular stock takes completed and stock replenished in a timely manner.

- Dealing with in store support, product information and allergy enquiries whilst also resolving complaints and issues.

- Maintaining the safe and secure storage of product and customer documents.

- Managing the reception area and maintaining cleanliness in line with health and safety guidelines.

- Answering and responding to incoming calls and emails for bookings and general enquires in a professional manner.

- Processing orders using the in house order management systems

- Consistently performing at a high level enabling progression from assistant to Salon Manager. Co-Manager 2003 – 2004

DOTS

Responsibilities include authority over all money affairs in relation to cash registers, safes, and calculating overages and shortages.

Ensuring awareness and continually alert to the threat of shop lifters, often supporting the authorities where required.

Managed the inventory of the store products, ensuring there were regular stock takes completed and stock replenished in a timely manner.

Education and Qualifications

2009 – 2011 Ashford University Online

Qualifications

Additional Information & Interests

Languages- English (fluent), Bengali (fluent)

Interests and Activities include socialising with family and friends, reading financial news and blogs, and investing in financial instruments including stocks and ETF’s. References available on request.