Dionna Koller

Saint Paul, MN *****

ad3i30@r.postjobfree.com

+1-651-***-****

Seeking a front desk position as well as customer service where I am allowed to demonstrate my personal, and professional skills as well as experience to provide quality products and excellent services

• Works well under pressure

• Analysis skills

• Dependable, reliable

• Adaptable, enthusiastic

• Good organizational skills

• Excellent problem solver

• Attentive to details

• Effective communicator

• Responsible, flexible

• Motivated, self-starter

• Willing to learn new things

• Gets along well with others

• Can handle multiple tasks

• Administrative & Business Operations

Authorized to work in the US for any employer

Work Experience

Cashier/Customer Service

Northwoods Candy Emporium - Bloomington, MN

February 2020 to July 2020

1. Systematically entered information about customers such as name, address, and payment method; and entering orders into a computer and their reactions 2. Maintained an organized reception area, replenishing supplies as needed 3. Accurately operated a cash register processing all forms of payment for merchandise 4. Developed marketing strategies to better target the interests of specific individuals 5. Met as well as exceeded given sales quotas in an established period of time 6. Worked both independently and as a team player as necessary 7. Established engaging relationships with patients and their families 8. Provided menu knowledge and answered questions regarding food preparation 9. Utilized cleaning techniques for all kitchen appliances to including small appliances 10. Responsible for both the opening and closing of restaurant 11. Communicated with vendors

12. Welcomed all customers

13. Tended bar

14. Provided exceptional customer service

15. Worked in a fast paced environment

16. Handled customer care

17. Greeted customers

18. Operated the cash register

19. Prepared food and drinks

20. Prepped surfaces

21. Relayed food and drink orders

22. Restocked merchandise

23. Took out trash and recycling

24. Maintained a positive relationship with coworkers 25. Provided friendly service

Crew Member

Wendy's - Bloomington, MN

June 2019 to September 2019

• Systematically entered information about customers such as name, address, and payment method; and entering orders into a computer and their reactions

• Maintained an organized reception area, replenishing supplies as needed

• Accurately operated a cash register processing all forms of payment for merchandise

• Developed marketing strategies to better target the interests of specific individuals

• Met as well as exceeded given sales quotas in an established period of time

• Worked both independently and as a team player as necessary

• Established engaging relationships with patients and their families

• Provided menu knowledge and answered questions regarding food preparation

• Utilized cleaning techniques for all kitchen appliances to including small appliances

• Responsible for both the opening and closing of restaurant

• Communicated with vendors

• Welcomed all customers

• Tended bar

• Provided exceptional customer service

• Worked in a fast paced environment

• Handled customer care

• Greeted customers

• Operated the cash register

• Prepared food and drinks

• Prepped surfaces

• Relayed food and drink orders

• Restocked merchandise

• Took out trash and recycling

• Maintained a positive relationship with coworkers

• Provided friendly service

Customer Service Representative

Sportsman's guide - South Saint Paul, MN

October 2014 to December 2014

Take inbound calls, process credit card payments, up sell new products,

• Set up client appointments

• Performed customer service surveys

• Assisted customers with a warm and professional attitude

• Provided policy and service information

• Answered general questions

• Resolved customer information and complaints

• Responded to claim inquiries

• Responsible for tracking and maintaining inventory

• Responsible for cashier duties

• Handled online orders and credit card transactions Laborer Worker

Northwest Packaging - Saint Paul, MN

• Worked in warehouse

• Loaded and unloaded building materials

• Cleaned and maintained equipment

• Moved materials and equipment as needed

Crew Member

Burger King - Saint Paul, MN

• Worked in a high pressure environment

• Maintained quality control

• Helped train new employees

• Worked the cash register

• Communicated with customers

• Performed various administrative tasks

• Helped customers with orders

Certified Nursing Assistant

Woodland Care Center - Inver Grove Heights, MN

Personal care to residents, record food intake, properly transfer enable residents, Hoyer lift, dress, feed, bath residents, as well as maintaining professional relationships with family Education

High School Diploma

South Saint Paul High School - South Saint Paul, MN 2009

Skills

• Microsoft office, powerpoint, excel access (2 years)

• Customer Service

• Customer Care

• Sales Experience (5 years)

• Customer Support

• Data Entry (2 years)

• Administrative Assistant (Less than 1 year)

• Hospitality Experience

• Call Center

• Assembly Experience (1 year)

• Warehouse Experience (1 year)

• Cleaning Experience (6 years)

• Sanitation (4 years)

• Food Preparation Experience (5 years)

• Cleaning Experience (4 years)

• Food Production

• Home Care

• Hoyer Lift

• Inside Sales

• Upselling

• Order Entry

• Vital Signs

• Computer Skills (3 years)

• Laundry

• Cooking

• Restaurant Experience (10+ years)

• Serving Experience (5 years)

• Senior Care

• Cash Handling (10+ years)

• Meal Preparation

• Quality Control

• Dementia Care

• Kitchen Experience

• Microsoft Word

• Guest Services (5 years)

• Commercial Cleaning

• Sales

• Teaching

• Hotel experience

• Analysis Skills

• Microsoft Outlook

• Communication skills

• Typing

• Cashiering

• Phone etiquette

• Stocking

• Basic maths

Certifications and Licenses

Office support

Present

Certified Nursing Assistant (CNA)

Assessments

Call center customer service — Proficient

August 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Data entry: Attention to detail — Proficient

August 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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